Customer Service Advisor-team Arrow
1 week ago
Customer Service Advisor-Arrow Team
Sunderland/Hybrid
Part time
£24,700 FTE per annum + Excellent Benefits
Rotating between 7am-11pm Monday to Sunday
As a Barclays Customer Service Advisor, you will be working within a brand new, supportive team, at the forefront of our passion to support our customers.
Whatever their enquiry might be, you'll support them with a personal approach, providing solutions to best suit their specific needs.
We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, we'll make it our job to notice, nurture and support your ambitions with plenty of room for career progression.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.
We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.
What will you be doing?:
- Working in a brand new team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit their needs
- You will be working mainly in a telephony bases to receive and make calls to our customers, ensuring to provide them with the help they may need
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes; policies and escalations to ensure that customers feel confident in our colleagues
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer's financial position through listening to customer's specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
What we're looking for:
- Excellent communication, telephony and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- Proven ability to use Microsoft Office to a high standard
- The ability to educate our customers on a range of products and services
- A genuine passion for helping others with a customer centric mindset
Skills that will help you in the role:
- Ability to work seamlessly as part of a team but also to their own initiative
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.
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