Customer Enabling Service Advocate

1 week ago


Sunderland, Sunderland, United Kingdom Service Care Solutions - Housing Full time

Job Title: Customer Enabling Service Advocate

Location: Sunderland SR1

Contract: Temporary - Sept

Hours: 37

About the Job: The company is seeking a highly motivated individual with a strong customer focus to join their team as a Customer Enabling Service Advocate. In this role, you will handle a variety of complex customer service tasks and digital interactions, collaborating with both internal and external partners to exceed customer expectations and meet service standards.

Key Responsibilities:

  • Resolve detailed customer enquiries promptly and effectively.
  • Collaborate with internal and external partners to surpass customer expectations.
  • Provide information and guidance through various channels.
  • Effectively communicate service details to address customer queries.
  • Collect customer insights to support service improvement efforts.
  • Act as the primary contact for the Council and partners, resolving enquiries or directing customers to the appropriate services.
  • Contribute to Customer Service and Digital Strategies through user research and assisted service provision.
  • Support local Council campaigns, events, and programs.
  • Escalate complex enquiries or complaints to Management.
  • Listen actively to customers, anticipate needs, and build strong customer relationships.

Requirements:

  • Resolve detailed enquiries promptly for efficient service delivery.
  • Collaborate with partners to exceed customer expectations.
  • Provide comprehensive information and guidance through various channels.
  • Effectively communicate service details to address enquiries at the first point of contact.
  • Gather customer insights through surveys and interviews to enhance services.

If you are interested in this position and meet the requirements, please submit your CV for consideration.



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