Customer Enabling Service Advocate
1 week ago
Job Title: Customer Enabling Service Advocate
Location: Sunderland SR1
Contract: Temporary - Sept
Hours: 37
About the Job: The company is seeking a highly motivated individual with a strong customer focus to join their team as a Customer Enabling Service Advocate. In this role, you will handle a variety of complex customer service tasks and digital interactions, collaborating with both internal and external partners to exceed customer expectations and meet service standards.
Key Responsibilities:
- Resolve detailed customer enquiries promptly and effectively.
- Collaborate with internal and external partners to surpass customer expectations.
- Provide information and guidance through various channels.
- Effectively communicate service details to address customer queries.
- Collect customer insights to support service improvement efforts.
- Act as the primary contact for the Council and partners, resolving enquiries or directing customers to the appropriate services.
- Contribute to Customer Service and Digital Strategies through user research and assisted service provision.
- Support local Council campaigns, events, and programs.
- Escalate complex enquiries or complaints to Management.
- Listen actively to customers, anticipate needs, and build strong customer relationships.
Requirements:
- Resolve detailed enquiries promptly for efficient service delivery.
- Collaborate with partners to exceed customer expectations.
- Provide comprehensive information and guidance through various channels.
- Effectively communicate service details to address enquiries at the first point of contact.
- Gather customer insights through surveys and interviews to enhance services.
If you are interested in this position and meet the requirements, please submit your CV for consideration.
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