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Customer Service Advisors

4 months ago

Sunderland, United Kingdom BGL Insurance Full time

_Customer Service Advisors - Full and Part Time Positions Available _

Free lunch and hybrid working as well as a salary of £22,890 (inclusive of a £2,500 shift allowance), this is based on full time hours of 37.5 hours per week.. Read on

BGL Insurance are hiring Customer Service Advisors. I know what you're thinking, a lot of companies are hiring within the customer services sector, so what makes us different?

**As well as working in an award wining contact centre you also get**:

- Free lunch any day you are in the office
- Free Breakfast for when your shift falls on a week
- A hybrid working model (split of working from home and the office)
- A chance to earn up to £400 a month in bonus’s
- Entry into a monthly FAB draw where the top prize is £3000 (yes that’s right, just by working here you get entered in)
- 25 days annual leave, which increases 1 day per year until the maximum of 30 days is hit (this excludes bank holidays)
- A virtual GP service
- Opportunity for volunteering days
- Full support from a Customer Experience Coach

On top of this, you will also get access to our flexible benefits which includes buying and selling holiday, cycle to work scheme, technology scheme, gym flex and so much more.

Full/Part time evening shift options available within our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday. We also offer split shift options that may suit your lifestyle, just ask (Contact details can be found at the bottom ofthe advert).

**What will I do as a Customer Service Advisor?**
- Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries
- Maintain high standards for our own and partnership brands
- Deliver outstanding customer service to every customer first time, every time
- Take responsibility for our customers and provide resolutions
- Be determined to succeed and accountable for results, for yourself and the business
- Act with drive, pace and passion
- Follow system and procedural processes to ensure compliance with the FCA

What does it take to be a Customer Service Advisor?

It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following
- Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
- A proven track record of delivering excellent customer service
- Strong written and verbal communication skills
- Demonstrate responsibility for customer concerns and resolution
- Excellent time management and attention to detail
- Good numeracy and literacy skills
- Proven record for setting own goals and monitoring own performance

**A little more about us**

BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best known brands in the UK as wellas our own brands, Budget Insurance and Dial Direct, all supported by state of the art, award-winning contact centres and market leading digital platforms.

We are a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness.