Customer Service Advisor
6 months ago
**Customer Service Advisor**:
- 0671117561 Applicants
**£11.44 - £14.87 Per Hour**
- Full Time**Temporary**
**Sunderland, Tyne and Wear**
**Customer Service And Call Centre**
**Job Description**:
**CALL CENTRE ADVISORS**
**Full time role**
**Based in Sunderland**
**May Start**
**24 Hour Shift pattern**
We are actively looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team.
- **Base pay from £11.44 to £11.77 during training then you will go onto 24 hour shifts which pay up to £14.87 Per hour.**
**37 hours per week over 5 days out of 7, Monday to Sunday covering 24 hour shifts, early shift starts at 6am**
**Free parking available, good transport links**
**Temporary to Permanent opportunities**
**Excellent training & development**
**Training -4 weeks full time training at the start of the assignment - No holidays are approved during this time.**
Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before.
- Opportunities and excellent training will be given to those without call centre experience.
- However good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills.
- **Key Responsibilities**:
- Deliver excellent customer experience in line with the company's Quality Framework Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation- Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion- **Pertemps**:
**Angela Sinton** 01912 557900
Division 067**Pertemps Newcastle**
- Unit 1 & 2
- Blackfriers Court
- Newcastle Upon Tyne
- Tyne and Wear
- NE1 4XB
- 0191 2557977
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