Customer Service Advisor

4 months ago

Sunderland, United Kingdom ECO (EC Outsourcing) Full time

**Job description**

**EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the front and center of what we do.

Our customer service advisors focus on delivering a unique professional experience for our energy customers. You’re the voice of comfort and reason, so you will be taking the responsibility of dealing with all queries and complaints; we aim for first time resolution always. Your resilience teamed with your fun personality and your positive attitude will aim to provide our customers with the experience they deserve.

**Main duties and responsibilities: -**
- It's all customer focused - Our customers have contacted us with a query, so no outbound cold calling, and it's our job to fix it at the earliest opportunity.
- It’s being friendly - We are professional in our approach, but also highly friendly.
- its being understanding - Customers have contacted us regarding an issue, lets understand the impact of this and work collectively to fix it.
- It’s reducing additional contact - Not many people enjoy contacting energy suppliers about issues, so let’s reduce the need.
- It can get busy - be prepared for a busy environment where adaptability will be expected.
- It time management
- we understand life happens - however our customers, your team and the business are relying on you, we place a high emphasis on our timekeeping to ensure we work together for the benefit of customers.

**Experience we’re looking for: -**
- Customer service background preferred but not essential
- Passionate about problem solving
- Excellent written, verbal and communication skills
- Customer focused and highly motivated to aim for first time resolution

**Our values:

- **
We strive for a unique, fun and vibrant environment this makes EC Outsourcing the perfect career choice. We pride ourselves on developing our new and existing staff, supporting their personal growth and building more engaged employees to get the best out of each individual. We want to ensure our values are demonstrated at all times. Growth and internal progression is something we're very passionate about. No matter what your experience, whether you have experience in hospitality, care, retail, sales, education/teaching, charity/volunteer work, or any other public or customer service roles, then ECO is the place for you

**Our benefits:

- **
- Hard work recognized and rewarded via extensive incentives
- Staff parties and events
- An hourly rate with potential increase
- Progression & Development Opportunity's
- Mental Health & Wellness support apps
- Incentives & Competitions
- Structured support & development

This really is the perfect opportunity for someone with a passion for customer service who strives to delivering great results.

We really cannot wait to hear from you

**Salary**: £21,673.00-£22,672.00 per year

**Benefits**:

- Company events
- Referral programme
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- Sunderland: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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