Medical Cannabis Support Coordinator

4 months ago


Sunderland, United Kingdom Curaleaf Full time

Our Medical Cannabis Support team strive to provide the best professional, high-level service for all customers, paving the way for our rapid growth by strengthening our reputation for second-to-non standards. We are now looking for a new team member to join us, adding to this ongoing success.

**About Us**:
Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International, joining forces with European leaders in the development and production of medical cannabis and a unique, vertically integrated model.

Curaleaf International is the International operating arm of Curaleaf Inc. The company is currently selling within the Medical market in the UK, Germany, Italy, Switzerland, the Nordics, Poland, and Israel. In addition, it is working towards launching directly into the Adult Use market that is in the process of legalising in Germany.

Our Vision: To enhance lives by cultivating, sharing, and celebrating the power of the plant.

**Position**:
**About the Role**:
As part of the Medical Cannabis Customer Service team, you will handle business to business interactions between Curaleaf and our customers. As well as working to your own KPIs, you will participate in achieving company targets, help grow the B2B relationships, and ensure all processes are running smoothly within the department.

Responsibilities will include, but not be limited to:

- Dealing with orders through an online ordering system, Zendesk, or via fax quickly and efficiently
- Being the first point of contact for any customer concerns, attempting to resolve in the first instance, or following escalation processes when necessary
- Placing orders for outsourced items and updating customers on lead times accordingly
- Checking all orders with precision and logging any errors
- Setting up new customer accounts on the system, checking registration numbers, and ensuring all details are correct
- Forming solid relationships with customers, internal teams, and external providers to ensure a smooth process and experience

**Requirements**:
**About You**:
Due to the nature of this role, an established background in Customer Service would provide the foundation you will need to handle the in-depth queries you will receive in a business to business environment. It is essential you:

- Retain clarity and professionalism in all situations
- Are highly organised with a keen eye for detail
- Forward plan effectively to reduce time spent working reactively
- Are keen to problem solve and do not shy away from decision making
- Have a flexible approach to your work

Although not essential, it would be beneficial to have:

- Familiarity with Zendesk and Sage 200
- Experience and knowledge of Medical Cannabis

**Other information**:
**What we offer**:
Unlike many other phone-based customer service roles, we work fully sociable office-style hours (Mondy-Friday days). Your time will be split 50/50 between taking calls and other duties, equating to around 2.5 days per week on the phone. We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:

- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- On-site parking
- Life insurance



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