Onboarding Coordinator

4 weeks ago

Sunderland, United Kingdom Curaleaf Full time

With the news about the benefits of Medical Cannabis spreading, we are growing at a rapid rate, welcoming more patients than ever before. To provide these patients with the fantastic service we’re known for, we are increasing our Onboarding team.


We’re looking for a full time Coordinator to join our Onboarding team, based from our Sunderland office on a hybrid working model.


t Curaleaf International, we're not just participating in the cannabis industry—we're leading it.


As part of the world’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.


Our Vision: To shape the future of cannabis through our commitment to research and product excellence

Our Mission: To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values: ● Lead & Inspire ● Commit to Win ● Driven to Deliver Excellence ● Customer Obsession ● One Curaleaf


About the Role:

As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.

Duties will include, but not be limited to:

  • Answering patient queries via telephone and email
  • Chasing further information required from both patients and medical professionals
  • Scheduling patient appointments and handling payment for these
  • Maintaining patients’ electronic health records

About You:

Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:

  • A professional written and verbal communication style
  • Strong accuracy and organisational skills
  • A personable, adaptable manner
  • A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
  • The ability retain close attention to detail and an even work flow in all situations
  • Minimum grade C GCSE in English & Maths or equivalent

What we offer:

We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:

· Competitive salary

· Excellent holiday allowance

· Private medical insurance

· On-site parking

· Life insurance


If this sounds like an ideal role for you, don’t delay in getting your application in This vacancy may be closed early due to a high level of interest.

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