Community Team Leader

3 months ago

Sunderland, United Kingdom tombola Full time

**Remote**

**Hours**:40 (Shift pattern available below)**

**A**re you a motivational leader with excellent communication skills and a passion for creating positive digital experiences? Do you enjoy leading a team helping them feel like they have hit the jackpot?**

At tombola, the Community Team Leader plays a critical role in enhancing the overall gaming community. Afterall, our player community is at the heart of everything we do as we value putting the player first. Always.

**What is the role?**

You will be primarily responsible for leading a team of chat hosts within our Italian territories, providing assistance, and ensuring they perform to the best of their abilities in maintaining the lively, friendly, and positive atmosphere we are renowned for.

As this role involves people management, you will also take the lead in handling any escalated people management issues. Your strong leadership is the key to fostering a positive and highly productive team dynamic, making this an exciting opportunity for those who thrive in a leadership role.

**As part of your responsibilities, you will**:

- Managing team attendance, including absence processes
- Conducting performance reviews, scorecard reviews, and QA evaluations
- Holding monthly one-on-one meetings with team members
- Managing the staff survey feedback process
- Coordinating team holiday schedules
- Tracking overtime and absence logging
- Making real-time adjustments to the team's rota
- Championing business updates and facilitating monthly team calls.
- Participating in quarterly onsite management catch-up meetings
- Monitoring live dashboards to ensure team performance.
- Organising and leading monthly team meetings
- Collaborating with key decision makers
- Collecting and presenting performance statistics
- Acting as a feedback champion within the team

**Additional** **Ad-hoc duties**

In addition to the key responsibilities, you will also be responsible for various ad-hoc duties, including:

- Managing Return to Work (RTW) processes for long-term absences
- Conducting trainee probation reviews
- Handling people management issues, including Performance Improvement Plans (PIPs) and Involuntary Attrition Decisions (IAD)
- Escalating crisis situations as needed.
- Conducting performance reviews and check-ins during H1 and H2
- Assisting in training initiatives, including onboarding and wider CX training
- Supporting in recruitment & onboarding
- Managing onboarding and offboarding processes
- Generating shift reports

**Skills we are **seeking**:

- Italian language skills
- Excellent leadership and team management abilities.
- Superior written communication skills.
- An ability to multi-task and stay organised.
- Experience in customer service and engagement approaches.
- Knowledge of digital chat platforms.

**Full job description available upon request.

  • Community Team Leader

    4 months ago

    Sunderland, United Kingdom tombola Full time

    **Remote** **Hours: 40 (Shift patterns available below)** **Salary: £30,169.15** **Are you a motivational leader with excellent communication skills and a passion for creating positive digital experiences? Do you enjoy leading a team **helping them feel like they have hit the jackpot?** At tombola, the Community Team Leader plays a critical role in...

  • Care Team Leader

    3 months ago

    Sunderland, United Kingdom Swanton Care and Community Full time

    **As Care Team Leader you will provide practical assistance and emotional support to empower your team to enable the people we support to achieve their goals and aspirations.** **Position: Care Team Leader** **Salary**: £12.80 per hour. **Location**: Roker, Sunderland **Hours**: Full time 40 hours per week, to meet the needs of the service. **WE ARE...

  • Service Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Community Integrated Care Full time

    About the RoleWe are seeking a dedicated and compassionate Healthcare Professional to join our team as a Service Leader based in Roker, Sunderland. As a Service Leader, you will be responsible for leading an engaged and motivated team to deliver person-centred outcomes for every person we support.Key ResponsibilitiesLead a team of healthcare professionals to...

  • Service Leader

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Community Integrated Care Full time

    About the RoleWe are seeking a dedicated and compassionate Healthcare Professional to join our team as a Service Leader based in Roker, Sunderland. As a Service Leader, you will be responsible for leading an engaged and motivated team to deliver person-centred outcomes for every person we support.Key ResponsibilitiesLead a team of healthcare professionals to...

  • Community Shift Leader

    4 months ago

    Sunderland, United Kingdom tombola Full time

    **Remote** **Hours** & Salary**: **32** **Hours - £20,583** **36 Hours - £23,156** **40 Hours - £25,729** **(Shift Patterns available below)** **Are you an enthusiastic and effective communicator with a knack for managing all aspects of on-shift support?** The role of the Community Shift Leader is pivotal in ensuring the smooth day-to-day operations...

  • Team Leader

    5 hours ago

    Sunderland, Sunderland, United Kingdom National Care Group Full time

    Job Title: Team LeaderWe are seeking a highly skilled and dedicated Team Leader to join our team at National Care Group. As a Team Leader, you will play a vital role in providing exceptional care and support to individuals with learning disabilities.About the RoleThe successful candidate will be responsible for leading a team of care professionals, promoting...

  • Team Leader

    8 hours ago

    Sunderland, Sunderland, United Kingdom National Care Group Full time

    Job Title: Team LeaderWe are seeking a highly skilled and dedicated Team Leader to join our team at National Care Group. As a Team Leader, you will play a vital role in providing exceptional care and support to individuals with learning disabilities.About the RoleThe successful candidate will be responsible for leading a team of care professionals, promoting...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Essential Care and Support Ltd Full time

    **Job Description**: Team Leader 40 hours per week £12.30 hourly rate (£25,584 per annum) Team Leaders provide a vital part in providing the people we support with the care and ability to improve their quality of life. We are currently looking for a Team Leader to join our team. As a team we support and help each person to achieve their goals and...

  • Service Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Community Integrated Care Full time

    About Community Integrated Care Community Integrated Care is a leading UK health and social care charity dedicated to enriching the lives of individuals with diverse care needs. We are driven by a passion for providing innovative and bespoke care services that empower people to live their best lives. Our Values: We Include We Deliver We Aspire We...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Malhotra Group Full time

    Prestwick Care is a successful family run business. We are a top care home provider based in the North East of England. We are now recruiting for a Team Leader at Belle Vue Sunderland. We require a Team Leader to assist in the provision of care and work as part of a team to achieve required standards. You will ensure residents retain their dignity and...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based processes to...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Doxford Park Sunderland** **Contracted Hours Available: 12hrs per week** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Sunderland** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Sunderland** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    4 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Doxford Park Sunderland** **Contracted Hours Available: 19** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Food Technology Educator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Food Technology TeacherLeader Education is seeking a dedicated and passionate Food Technology Teacher to join our team at a SEMH school in Sunderland.This is a long-term position that requires a qualified teacher with experience in teaching Food Technology. The ideal candidate will have a strong ability to deliver the curriculum in an engaging...

  • Food Technology Educator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Food Technology TeacherLeader Education is seeking a dedicated and passionate Food Technology Teacher to join our team at a SEMH school in Sunderland.This is a long-term position that requires a qualified teacher with experience in teaching Food Technology. The ideal candidate will have a strong ability to deliver the curriculum in an engaging...

  • SEND Learning Support Assistant

    1 week ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: SEND Learning Support AssistantLeader Education is seeking a dedicated and compassionate SEND Learning Support Assistant to join our team at a specialist school in Sunderland. The ideal candidate will have experience working with young people or children with Autism Spectrum Condition (ASC) and Special Educational Needs and Disabilities (SEND).The...

  • SEND Learning Support Assistant

    1 week ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: SEND Learning Support AssistantLeader Education is seeking a dedicated and compassionate SEND Learning Support Assistant to join our team at a specialist school in Sunderland. The ideal candidate will have experience working with young people or children with Autism Spectrum Condition (ASC) and Special Educational Needs and Disabilities (SEND).The...

  • Team Leader

    3 months ago

    Sunderland, United Kingdom SGS Care Ltd Full time

    **Job Title**:Senior Residential Support Worker / Team Leader **Provision**:Children's Home, 7 to 17, EBD 3 Bed **Salary**:Up to £28,000 + Enhancements **Location**:Sunderland **Reporting to**:Deputy / Registered Manager **Desired Qualification**:Level 3 Diploma in Residential Childcare OR equivalent Or Enrolled on **The role of Assistant Manager is...