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Community Shift Leader
3 weeks ago
**Remote**
**Hours** & Salary**:
**32** **Hours - £20,583**
**36 Hours - £23,156**
**40 Hours - £25,729**
**(Shift Patterns available below)**
**Are you an enthusiastic and effective communicator with a knack for managing all aspects of on-shift support?**
The role of the Community Shift Leader is pivotal in ensuring the smooth day-to-day operations of our CX Chat function. Your responsibilities encompass real-time resource management, task allocation, and responding to key events with a focus on quick resolutions.
**What will your tasks include?**
You will play a key role in working closely with teams across the organisation, maintaining effective communication, and ensuring that frontline teams are well-prepared for their shifts. To keep your skills sharp, you'll also take on operational shifts as a Chat Host.
Reporting directly to the Community Team Leader, you will be responsible for addressing any performance or process issues. If you're looking for a role that combines operational excellence and leadership, this is the perfect opportunity for you.
**Key responsibilities**:
- Completion of operational shifts, including ID verification.
- Maintenance of team communication channels, including WIKI pages.
- Reporting and escalating key events.
- Provide pre-shift comms.
- Collate handover reports.
- Support efficient time management.
- Alert Community Team Leaders of any training needs within the team.
- Report process failings to Community Team Leader.
- Highlight and share best practice examples.
- Provide cross-team, multi-jurisdictional support.
- Communicate important changes from across the business.
- Keep up to date with business and industry changes.
**Skills and experience we want you to have**:
- Excellent written and verbal communication skills.
- Adept with online gaming and digital chat environment.
- Ability to multi-task and stay organised in a fast-paced environment.
**Full job description available upon request.
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