Customer Service Coordinator

5 months ago

Sunderland, United Kingdom Curaleaf Full time

**Are you a people person who loves to help others?**

**Is making a real difference through your job important to you?**

**Do you thrive in a customer focussed environment?**
- This Customer Support role could be the perfect next step in your career_

**About Us**:
As an international company, Curaleaf is changing lives across the world. The UK is home to Curaleaf Clinics, Curaleaf Laboratories, and Curaleaf Pharmacy, offering patient support at every stage of the Medical Cannabis journey. From initial referral to providing high quality medication manufactured in our own sites, we put people at the centre of everything we do. This doesn’t stop at patient care, but is also reflected in staff benefits, including a base salary of no lower than £25000 across the company and a minimum of 27 days holiday per year, plus bank holidays.

Curaleaf Inc, a publicly listed business and the world’s largest cannabis company, generating annual revenues of in excess of USD 1.2bn and with a market cap of USD 6 bn. At Curaleaf, we have spent the last decade driving the cannabis health movement and providing people across America with quality product they can rely on. Now we’ve gone International, joining forces with European leaders in the development and production of medical cannabis and a unique, vertically integrated model.

Curaleaf International is the International operating arm of Curaleaf Inc. The company is currently selling within the Medical market in the UK, Germany, Italy, Switzerland, the Nordics, Poland, and Israel. In addition, it is working towards launching directly into the Adult Use market that is in the process of legalising in Germany.

Our Vision: To enhance lives by cultivating, sharing, and celebrating the power of the plant.

**Position**:
**About the Role**:
As a Pharmacy Customer Services Coordinator, you will answer queries and address issues via telephone, live chat, or through Zendesk software. As the first point of contact for Curaleaf patients, you will be the reassuring voice they need, providing a professional, high-level service at all times.

Duties will include, but not be limited to:

- Answering prescription-related queries, handing over to a Pharmacist when required
- Liaising with Clinical Pharmacy team
- Using a specialised internal system to find and record all information and interactions
- Taking payments for prescriptions
- Complaint handling and performing appropriate reporting and escalation when required
- Making outbound calls to patient regarding any issues
- Liaising with our chosen courier with any issues or important deliveries.

**Requirements**:
**About You**:
A true passion for working with people is essential to be well suited to this role as you will be the front line of a life-changing service for our patients. It is essential you:

- Communicate clearly and effectively, able to adjust your approach to suit each patient
- Enjoy learning and make decisions comfortably with your up-to-date knowledge
- Work well in a targeted environment
- Maintain records accurately and efficiently
- Have a calm, understanding, and methodical approach in all situations
- Manage your time and prioritise well

**Other information**:
**What we offer**:
At Curaleaf, we value training and development. From day one, you will be given a comprehensive work-based training pack to not only ensure you are equipped for the role, but also offer the opportunity of progression personally and professionally.

As well as this, we provide:

- Competitive salary, no lower than £25000 across the company
- Excellent holiday allowance
- Private medical insurance
- On-site parking
- Life insurance

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