Desk Side Support Engineer

2 months ago


Staffordshire, United Kingdom L&G Recruitment Full time
Job Description

  • 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
  • 3-5+ years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems , MAC , Unix/Linux
  • Clients: Windows XP, Windows 2000, Windows 98
  • Remote desktop connectivity applications: RDP, pcAnywhere
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
  • Internet browsers (e.g. Explorer, Netscape, Firefox)
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • Others: Adobe Acrobat and other common desktop applications
  • Experience in SME support in specialized desks like VPN, MS Office etc.
  • Management and System Administration of MAC workstations



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