Desktop Support Professional

3 days ago


Staffordshire, United Kingdom L&G Recruitment Full time

**Job Overview:** Desktop Support Professional

L&G Recruitment is seeking a skilled Desktop Support Professional to join our team. As a Desktop Support Professional, you will be responsible for providing technical support and assistance to customers via phone, email, or in-person.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, or in-person.
  • Troubleshoot and resolve technical issues with hardware, software, and networks.
  • Develop and maintain knowledge of various software applications and operating systems.
  • Work collaboratively with internal teams to resolve complex technical issues.

Requirements:

  • 3-4 years of university education post-high school (B.Sc. or Diploma) and 1-2 years of diploma in Information Technology.
  • Preferred MCP/MSCE/MSCA or HDI CSS certification.
  • Minimum 3-5 years of experience in help desk, customer service, and support roles.
  • Excellent problem-solving skills and ability to work independently.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Salary Estimate: $65,000 - $85,000 per year, depending on location and experience.



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