Service Desk Administrator

2 weeks ago


Staffordshire, United Kingdom Office Angels Full time

Office Angels are currently recruiting for a Temporary Service Desk Administrator to work for an established service provider based in the Stafford area. This organisation provides nationwide coverage and offers a range of support services that include design,installation and maintenance.

Job Role: Temporary Service Desk Administrator

Location: Stafford

Hours: Full Time (9.00am - 5.00pm)

Pay Rate: £10.00 per hour

Immediate Starts Available

Duration: Approximately 6 weeks

In this role, you will provide professional help desk support and be the first point of contact for customers and engineers. With strong administrative skills and a customer focus, you will provide a friendly and proactive service to customers, whilst conductingan efficient handling of enquiries, queries and requests.

Responsibilities will include:

- Handling incoming calls and managing outgoing calls as required
- Providing a friendly and professional point of contact for customers
- Completing administration tasks relating to customer / engineer requests
- Data processing in line with service requirement tasks
- Liaising with wider team members to ensure the best resolutions
- Liaising with engineers relating to planned works
- Uploading engineers job sheets and processing customer orders
- Other ad hoc administration duties

Skills / Experience Required:

- Exceptional customer service and administration skills
- Previous experience in a similar administrative/customer service role
- Excellent communication skills
- Exemplary attention to detail
- Self-motivated, enthusiastic and professional
- The proven ability to work under pressure and deal with challenging situations.
- The ability to make decisions, take ownership and use your own initiative to resolve problems.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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