Consumer Sales Manager

4 weeks ago

southampton, United Kingdom Regent Seven Seas Cruises Full time

ABOUT US


Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.


Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas Grandeur™ - form The World’s Most Luxurious Fleet™ and explore more than 450 immersive destinations globally.


Offering Unrivalled Space at Sea™, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.


Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line. Voyage fares include, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.


BENEFITS


  • Free car parking nearby
  • Pension Scheme
  • Private Medical
  • Development Opportunities, partnered with Dale Carnegie
  • Sales Incentive Plan
  • 6 weeks - paid sickness
  • Discounted Cruise Programme
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts


ROLE LOCATION


This role will be based in our office in Southampton, with Fridays working from home.


BASIC PURPOSE


Manage sales professionals and evaluate day to day activities of an outbound sales team. Facilitate operations to ensure achievement of sales goals and delivery of superior customer service.


POSITION RESPONSIBILITIES


  • Manage, train, mentor, and coach a team on sales techniques.


  • Foster an environment of teamwork by communicating information such as campaigns, department/company sales efforts, special pricing and ensuring the understanding of overall sales objectives.


  • Plan and organize the sales team’s work to ensure attainment of sales goals/requirements by Personal Consultants (PC).


  • Provide developmental feedback/recommendations to sales team as necessary; Manage and issue disciplinary action as needed.


  • Perform assessments for PCs bookings, revenue, guest statistics, production and overall performance.


  • Review daily productivity standards for PCs –call evaluations, monitoring and sales training in order to achieve maximum revenue from the team.


  • Review daily department and PC performance reports in order to ensure targets are being achieved.


  • Conduct daily team meetings to discuss PC performance, target market campaigns, sales tips to motivate and hit daily booking goals.


  • Create creative call lists in Salesforce.com in order to engage PC determination and target market campaigns for guests.


  • Aid in recruiting, interviewing and hiring.


  • Provide ideas and concepts for new incentives.


  • Update all PC materials…e.g. new promotions, new policies/guidelines, affirmations to keep team informed.


  • Calculate PC personal booking goals to ensure monthly targets are met and/or surpassed.


  • Ensure team members demonstrate compliance of all company and department policies and procedures.


  • Monitor and update Salesforce.com queues seven days a week.


  • Perform other job-related functions as assigned.


  • Calculate and distribute monthly PC incentive.


QUALIFICATIONS


EDUCATION


  • Bachelors Degree in Hospitality, Marketing or related field; or any combination of education and work experience.


EXPERIENCE


  • 3 years of proven call center sales management experience, managing a team of sales customer service representatives/telemarketing agents; cruise sales or hospitality industry experience preferred.


COMPETENCIES / SKILLS


  • Excellent leadership, interpersonal, verbal (including professional telephone etiquette) and written communication skills required to effectively communicate with all levels.
  • Demonstrated knowledge of Microsoft Office applications and experience with travel reservations systems a plus.
  • Knowledge of CRM product, preferably Salesforce.com.
  • Ability to quickly learn and maintain current knowledge of Oceania products and services.
  • Ability to work well and maintain a professional composure while under stress and pressure.
  • Must possess a strong drive and high energy to reach specified sales goals.
  • Ability to train and motivate team members to reach and surpass personal and department goals.


**If you do not hear back from us within 10 days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.**

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