Order Administrator
1 month ago
Order Administrator - £24,000 - £26,000 + 25 days holiday + pension, health-care, (depending on experience)
Reading Office based, 5 days per week, moving to 3 days in the office and 2 days at home after probation
Free parking, easy access on all public transport routes (10 mins bus ride from the Town Centre)
We are delighted to be supporting a well-known FMCG client, based at their flagship Head Office in Reading, as they seek to appoint an Order Administrator for their growing Operations Team. They offer an exceptional supportive, friendly and hard working environment and are immensely proud of their achievements to date. Ideally you will be able to offer recent administration experience, and be used to working in a very varied, fast-paced, multi-tasking role, where you will fulfil a number of duties.
The successful Order Administrator will undertake:
Sales Order Processing:
Accurately enter and process sales orders into the ERP system
Ensure all required documentation from sales orders, to picking lists, import/export paperwork, is properly received, stored, and retained according to company policies
Accurately entering new customers into the ERP system and maintain accurate customer data Customer Communication
Communicate with customers via phone and email to provide information, resolve inquiries, and ensure customer satisfaction
Handle customer queries regarding new or replacement equipment promptly and efficiently collaborate with Business Areas
Liaise with internal teams such as the Project Management Team and Warehousing & Finance, ensuring smooth coordination of processes and operations
Collaborate with the finance department to facilitate invoicing corrections as needed Process Improvement:
Work closely with management to identify areas for process enhancement and implement solutions for improved productivity
Help Desk Support: Address queries from the help desk related to new and replacement equipment in a timely and effective manner Team Communication:
Maintain regular and effective communication with managers, peers, and team members to ensure alignment on objectives and prioritiesThe successful Order Administrator will be:
IT Literate
Willingness to learn
Likely to have 1-2 Years experience in an administrative/call centre role
Experience using ERPSytems
Ability to communicate (orally and in writing) in a professional manner when dealing with employees, suppliers, customers and company contacts
Strong organizational skills
Good communication skills - verbal and written
Passion to provide your customers with the best service and solution
Competent IT skills including Microsoft Office packages
Numerate
Self-starter - able to work on own initiate
Proven ability to work effectively with various departments and management
Ability to handle multiple tasks
Excellent organisational and administrative skills
Familiarity with basic accounting principles, understanding of invoicing, taxes, credits
Attention to detail and quality
Problem solving
Export shipping experience, particularly with regards to commercial invoices and export documentation#Please do get in touch for a full job specification and for additional details. This role will move quickly and the client will be interviewing in w/c 18th November. This is a superb opportunity to work for a career progressive, friendly organisation who's staff is at the heart of everything they do.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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