Order Processing Coordinator

1 month ago


Reading, Reading, United Kingdom Gleeson Recruitment Group Full time
Job Opportunity

We are seeking a highly organized and detail-oriented Order Processing Coordinator to join our Operations Team at our Reading office. As an Order Processing Coordinator, you will play a crucial role in ensuring the smooth coordination of sales orders, customer data, and import/export paperwork.

Key Responsibilities:

  • Accurately enter and process sales orders into our ERP system
  • Ensure all required documentation is properly received, stored, and retained according to company policies
  • Audit new customers and maintain accurate customer data
  • Communicate with customers via phone and email to provide information, resolve inquiries, and ensure customer satisfaction
  • Handle customer queries regarding new or replacement equipment promptly and efficiently
  • Liaise with internal teams such as the Project Management Team and Warehousing & Finance to ensure seamless processes and operations
  • Collaborate with the finance department to facilitate invoicing corrections as needed
  • Work closely with management to identify areas for process enhancement and implement solutions for improved productivity
  • Maintain regular and effective communication with managers, peers, and team members to ensure alignment on objectives and priorities

Requirements:

  • IT Literate
  • Willingness to learn
  • 1-2 Years experience in an administrative/call centre role
  • Experience using ERP Systems
  • Ability to communicate (orally and in writing) in a professional manner
  • Strong organizational skills
  • Good communication skills - verbal and written
  • Passion to provide your customers with the best service and solution
  • Competent IT skills including Microsoft Office packages
  • Numerate
  • Self-starter - able to work on own initiative
  • Proven ability to work effectively with various departments and management
  • Ability to handle multiple tasks
  • Excellent organizational and administrative skills
  • Familiarity with basic accounting principles, understanding of invoicing, taxes, credits
  • Attention to detail and quality
  • Problem solving
  • Export shipping experience, particularly with regards to commercial invoices and export documentation

Benefits:

  • Free parking available
  • Easy access to public transport routes

Salary Information:

The salary for this position is expected to be between £24,000 and £26,000 per annum, depending on experience, plus 25 days holiday and pension benefits. We also offer health-care, free parking, and easy access to public transport routes.



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