Sales Order Processing and Logistics Coordinator

3 days ago


Reading, Reading, United Kingdom ABL Recruitment Full time

Job Summary

We are seeking a detail-oriented and customer-focused Sales Order Processing and Logistics Coordinator to join our team. In this role, you will be responsible for accurately entering and processing sales orders onto our database (ERP), ensuring all required documentation is properly received, stored, and retained.

You will also provide direct customer care and interaction, liaising with customers via phone and email to provide information, resolve enquiries, and ensure customer satisfaction.

The ideal candidate will have excellent numerical skills, experience with inventory, invoicing, and distributions, and strong communication skills. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you

About the Role

  • Average salary: £26,000 + benefits
  • Location: Reading
  • Work style: Office based during probation, hybrid after probation of 2 days wfh/3 days in office
  • Sector: Cars and automotive

Responsibilities

  • Accurately enter and process sales orders onto the database (ERP)
  • Ensure all required documentation (e.g., sales orders, picking lists, import/export paperwork) is properly received, stored, and retained
  • Direct customer care and interaction : Liaise with customers via phone and email to provide information, resolve enquiries, and ensure customer satisfaction
  • Handle customer queries regarding new or replacement equipment promptly and efficiently
  • Liaise with internal teams including Warehousing & Finance
  • Collaborate with the finance department to facilitate invoicing corrections as needed
  • Provide customer Help Desk Support
  • Help with queries from the help desk related to new and replacement equipment
  • Use of excel to perform monthly order analysis
  • Dealing with export admin

Requirements

  • Excel and good numerical skills
  • Located locally in the Reading area
  • 1 year within either admin or a customer care /call centre role
  • Shipping experience is helpful
  • Experience with Inventory, invoicing and distributions

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