Outbound Customer Service Agent
2 months ago
The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail customers.
*Warm Leads only, no cold calling involved*
Responsibilities:
* Following up enquires received by the website, postal and over the phone.
* Keeping accurate records of customer enquiries and plans; ensuring they are logged on to our CRM system, payment systems and internal databases.
* Making contact with customers by outbound dialling and email.
* Explain the features and benefits of our Funeral plans and making sure it is right for the customer.
* Identifying and recording potential vulnerable customers, signposting when required.
* Achieving SLA/KPI and sales targets and other targets set out by the company.
* To reach an excellent quality assurance score whist maintaining the customer's best interest.
* Dealing with ad-hoc question and tasks.
* Supporting the wider department as and when required.
Skill Requirements:
* Excellent communication skills both written and verbal.
* A good telephone manner and the ability to easily explain what we do and don't do.
* The ability to manage everchanging day to day workloads.
* The ability to record information with a high degree of accuracy.
* A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time.
* Proven background of working within FCA and process guidelines without detriment to the customers quality of service.
* Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.
* Willingness to adapt to changes within the department.
Hours: (Office Friendly Shifts)
37.5 hours weekly
9am - 5pm Monday – Friday (With 1 day out of the week being 12pm – 8pm)
1 x Saturday every 5th week (A day in lieu will be given)
Benefits:
Overtime is optional but will be fully paid
30 Days Holiday (Inc Bank Holidays)
Incentives for hitting/exceeding target
Hybrid after the 1st months training
Support and Training Academy
-
Outbound Customer Service Sales Agent
6 months ago
Andover, United Kingdom Pure Cremation Full timePure Group is a successful business - the market leader and with the best-known brand in a growing sector. We also have more five star reviews on Trustpilot than any of our competitors. And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we...
-
Outbound Customer Service Sales Agent
6 months ago
Andover, United Kingdom Pure Cremation Full timePure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth. **Salary**: Basic Salary of £27,976.05 with OTE of £33,000 via our uncapped commission scheme. **Hours**: 09:00 -...
-
Outbound Customer Service Agent
2 weeks ago
Andover, United Kingdom Harlow Recruitment Ltd Full timeThe main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...
-
Outbound Sales Advisor
6 days ago
Andover, United Kingdom CV-Library Full timeAn excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...
-
Outbound Sales Agent-part Time
7 months ago
Andover, United Kingdom Pure Cremation Full timePure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to expand our sales operation by recruiting a team of part-time Outbound sales agents to work evenings and Sundays to support our future growth. **Salary**: Basic Salary of £13,055.49 (£27,976.05 FTE)...
-
Telesales Agent
2 days ago
Andover, United Kingdom Michael Page Full timeAn excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...
-
Outbound Sales Advisor
5 days ago
Andover, United Kingdom Michael Page Full timeAn excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment.Client DetailsOutbound Sales Advisor, Andover: A forward-thinking organisation that specialises in...
-
Customer Service Agent Full Time
7 months ago
Andover, United Kingdom Pure Cremation Full timeCustomer Service Agent Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 per annum Hours: 37.5 hours per week. The working week is a 5-day period, with additional weekend rota...
-
Tele Sales Agent
4 weeks ago
Andover, United Kingdom CV-Library Full timeTele Sales Agent, Andover: A leading provider in the home services sector is seeking a motivated and experienced Tele Sales Agent to join its dynamic team. This role offers the chance to make a tangible impact, engaging customers with quality services and contributing to a high-energy, goal-oriented sales environment. Client Details Tele-Sales Agent,...
-
Customer Service Agent Full Time-fixed Term
7 months ago
Andover, United Kingdom Pure Cremation Full timeCustomer Service Agent - Fixed Term Contract (12 months) Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 Hours: 37.5 hours per week. The working week is a 5-day period, with...
-
Outbound Sales Representative
2 days ago
Andover, Hampshire, United Kingdom Progresso Search Full timeJob TitleA specialist firm is seeking a seasoned sales professional to join its Outbound Sales team.Basic Salary: £28,000 with an OTE of £34,000, achievable through our uncapped commission structure.About the OpportunityThis is a fantastic chance for a highly motivated individual to excel in a role that involves making outbound calls to customers and...
-
Outbound Team Leader
6 months ago
Andover, United Kingdom Westcoast Group Full time**Outbound Team Leader** Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck! **What is the role?** As the...
-
Customer Service Representative
7 months ago
Andover, United Kingdom Progresso Search Full timeOur client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. **Hours**: Monday to Friday 09:00 - 17:00 which will include occasional Saturdays in return for a day in lieu. **Summary Duties and Responsibilities of...
-
Customer Sales Agent Inbound
7 months ago
Andover, United Kingdom Pure Cremation Full time**Salary**: Basic Salary of **£27,976.05 with OTE of £33,000.00 via our uncapped commission scheme**. **Hours**: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week. **As a growing company we are now looking to recruit new members of staff to our Inbound Sales team,...
-
Sales Ledger Administrator and Customer Service
6 months ago
Andover, United Kingdom Trade Base Direct Limited Full time**Duties** As a Acconts Administrator and Customer Services Agent, you will be responsible for the following: - Providing exceptional customer service by addressing inquiries and resolving issues promptly - generally around their account transactions (ie: invoices, payments) - Handling sales inquiries and processing orders efficiently - Utilizing Sage 200...
-
Customer Advisor
6 months ago
Andover, United Kingdom Correct Contract Services Ltd Full time**12 months Fixed Term Maternity Cover.** **About Us**: Correct Contract Services is an Energy efficiency specialist contractor servicing all market sectors in the south of England. Based in Andover, Hampshire we cover a wide area of the whole of England. Our primary customers are local authorities & social housing providers. **Job Purpose**: Be...
-
Part Time Telesales Agent
6 months ago
Andover, United Kingdom Progresso Search Full timeOur client is a specialist Company providing essential services to customer. they have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. **Summary Duties and Responsibilities of Role**: - To make outbound calls to customers who have recently enquired through various marketing channels about our direct...
-
Care Support Agent
6 months ago
Andover, United Kingdom Pure Cremation Full time**Care Support Agent - At Need** **Salary**: £29,537.09 per year **Hours**: Full time working to rota Monday to Friday. **About the role** You will be responsible for explaining clearly the services we offer, progressing the funeral arrangements and looking after bereaved families. Key duties - To take incoming calls, answering customer enquiries and...
-
Care Support Agent
6 months ago
Andover, United Kingdom Pure Cremation Full time**Care Support Agent - At Need** **Salary**: £28,538.25 per year **Hours**: 09:00 - 17:00 - 37.5 hours - Monday to Friday. **About the role** You will be responsible for explaining clearly the services we offer, progressing the funeral arrangements and looking after bereaved families. Key duties - To take incoming calls, answering customer enquiries...
-
Office Sales and Service Representative
4 weeks ago
Andover, Hampshire, United Kingdom Ernest & Co Recruitment Full timeEarn up to £30,000 as a skilled Office Sales and Service Representative with Ernest & Co Recruitment in Andover. We seek an ambitious individual with strong sales and customer service skills to join our busy team.Your primary responsibility will be to make outbound calls to customers who have expressed interest in our services, with the goal of converting...