Outbound Customer Service Agent

1 month ago


Andover, United Kingdom Harlow Recruitment Ltd Full time

The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail customers.

*Warm Leads only, no cold calling involved*

Responsibilities:

* Following up enquires received by the website, postal and over the phone.

* Keeping accurate records of customer enquiries and plans; ensuring they are logged on to our CRM system, payment systems and internal databases.

* Making contact with customers by outbound dialling and email.

* Explain the features and benefits of our Funeral plans and making sure it is right for the customer.

* Identifying and recording potential vulnerable customers, signposting when required.

* Achieving SLA/KPI and sales targets and other targets set out by the company.

* To reach an excellent quality assurance score whist maintaining the customer's best interest.

* Dealing with ad-hoc question and tasks.

* Supporting the wider department as and when required.

Skill Requirements:

* Excellent communication skills both written and verbal.

* A good telephone manner and the ability to easily explain what we do and don't do.

* The ability to manage everchanging day to day workloads.

* The ability to record information with a high degree of accuracy.

* A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time.

* Proven background of working within FCA and process guidelines without detriment to the customers quality of service.

* Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.

* Willingness to adapt to changes within the department.

Hours: (Office Friendly Shifts)

37.5 hours weekly

9am - 5pm Monday – Friday (With 1 day out of the week being 12pm – 8pm)

1 x Saturday every 5th week (A day in lieu will be given)

Benefits:

Overtime is optional but will be fully paid

30 Days Holiday (Inc Bank Holidays)

Incentives for hitting/exceeding target

Hybrid after the 1st months training

Support and Training Academy



  • Andover, United Kingdom Pure Cremation Full time

    Pure Group is a successful business - the market leader and with the best-known brand in a growing sector. We also have more five star reviews on Trustpilot than any of our competitors. And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we...


  • Andover, United Kingdom Pure Cremation Full time

    Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth. **Salary**: Basic Salary of £27,976.05 with OTE of £33,000 via our uncapped commission scheme. **Hours**: 09:00 -...


  • Andover, United Kingdom Harlow Recruitment Ltd Full time

    The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...


  • Andover, United Kingdom Pure Cremation Full time

    Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth. **Salary**: A competitive basic salary of £27,030 with uncapped OTE of £32,000 per annum. **About the role** You...


  • Andover, United Kingdom CV-Library Full time

    The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...


  • Andover, United Kingdom CV-Library Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...


  • Andover, United Kingdom Pure Cremation Full time

    Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to expand our sales operation by recruiting a team of part-time Outbound sales agents to work evenings and Sundays to support our future growth. **Salary**: Basic Salary of £13,055.49 (£27,976.05 FTE)...

  • Telesales Agent

    3 weeks ago


    Andover, United Kingdom Michael Page Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...

  • Telesales Agent

    1 week ago


    Andover, United Kingdom Michael Page Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...


  • Andover, United Kingdom Michael Page Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment.Client DetailsOutbound Sales Advisor, Andover: A forward-thinking organisation that specialises in...


  • Andover, United Kingdom Pure Cremation Full time

    Customer Service Agent Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 per annum Hours: 37.5 hours per week. The working week is a 5-day period, with additional weekend rota...


  • Andover, United Kingdom Harlow Recruitment Ltd Full time

    We are currently seeking a talented Outbound Customer Experience Representative to join our team at Harlow Recruitment Ltd. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring that their needs are met and exceeded.Job Overview:This is an excellent opportunity to develop your skills and knowledge in...

  • Tele Sales Agent

    1 month ago


    Andover, United Kingdom CV-Library Full time

    Tele Sales Agent, Andover: A leading provider in the home services sector is seeking a motivated and experienced Tele Sales Agent to join its dynamic team. This role offers the chance to make a tangible impact, engaging customers with quality services and contributing to a high-energy, goal-oriented sales environment. Client Details Tele-Sales Agent,...


  • Andover, United Kingdom Ecolab Full time

    Join Ecolab’s call center in **Andover,** and become part of a dynamic team that loves their work and enjoys each other. As a respected **Customer Service Agent**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive...


  • Andover, United Kingdom Huntress Full time

    **Customer Representative** **Andover** **£22,000 - £25,000 depending on experience** We are currently seeking Customer Representatives to join our well-established client in Andover. They are looking for experienced customer service agents who can join their team to progress and develop. Responsibilities include -- Dealing with inbound and outbound...


  • Andover, United Kingdom Huntress Full time

    Customer Representative Andover £22,000 - £25,000 depending on experience We are currently seeking Customer Representatives to join our well-established client in Andover. They are looking for experienced customer service agents who can join their team to progress and develop. Responsibilities include - Dealing with inbound and outbound calls - Support...


  • Andover, United Kingdom Michael Page Full time

    Sales and Service Excellence OpportunityWe are seeking an ambitious and result-driven individual to join our team as an Outbound Sales Consultant. In this exciting role, you will have the chance to develop your sales and customer service skills, working closely with a talented team to deliver exceptional results. Your primary focus will be on engaging with...


  • Andover, United Kingdom Harlow Recruitment Ltd Full time

    Role OverviewThis is a fantastic opportunity to work as an Outbound Customer Service Agent with Harlow Recruitment Ltd. In this role, you will be responsible for providing exceptional customer service to our clients by explaining the features and benefits of our funeral plans and answering general plan questions.You will ensure all customers' details are...


  • Andover, United Kingdom Pure Cremation Full time

    Customer Service Agent - Fixed Term Contract (12 months) Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 Hours: 37.5 hours per week. The working week is a 5-day period, with...


  • Andover, Hampshire, United Kingdom Progresso Search Full time

    Job TitleA specialist firm is seeking a seasoned sales professional to join its Outbound Sales team.Basic Salary: £28,000 with an OTE of £34,000, achievable through our uncapped commission structure.About the OpportunityThis is a fantastic chance for a highly motivated individual to excel in a role that involves making outbound calls to customers and...