Outbound Customer Service Sales Agent

6 months ago


Andover, United Kingdom Pure Cremation Full time

Pure Group is a successful business - the market leader and with the best-known brand in a growing sector. We also have more five star reviews on Trustpilot than any of our competitors.

And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we continue to grow rapidly.

**Outbound Customer Service Sales Agent**

**Salary**:£27,030 with **OTE of £33,000 via our uncapped commission scheme**.

**Hours**: Monday to Friday 09:00 - 17:00, plus occasional Saturdays (in return for a day in lieu)

**Benefits**:

- 30 days holiday plus bank holidays
- A friendly working environment with free on-site parking.
- Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
- Employee assistance programme, including access to a 24/7 GP service.
- Auto enrolment into Company Pension, or option for SMART Pension.
- A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.

**Summary Duties and Responsibilities of Role**:

- To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.

**Key Skills Required**:

- Communication - Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy - Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills - computer literacy and knowledge of MS Office.
- Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.

**Personal Capabilities**

**Proven Track record of**:

- Telephone sales experience (preferred minimum of 1 year)
- Success within a target driven environment
- Delivering excellent Customer Service
- Working in accordance with detailed procedures
- Flexible approach with ability to adapt quickly to meet business needs

**Personal Attributes**:

- Excellent interpersonal, communication and listening skills at all levels
- Able to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can-do attitude, self-motivated
- High level attention to detail and accuracy

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.



  • Andover, United Kingdom Pure Cremation Full time

    Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth. **Salary**: Basic Salary of £27,976.05 with OTE of £33,000 via our uncapped commission scheme. **Hours**: 09:00 -...


  • Andover, United Kingdom CV-Library Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...


  • Andover, United Kingdom Pure Cremation Full time

    Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to expand our sales operation by recruiting a team of part-time Outbound sales agents to work evenings and Sundays to support our future growth. **Salary**: Basic Salary of £13,055.49 (£27,976.05 FTE)...


  • Andover, United Kingdom Michael Page Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment.Client DetailsOutbound Sales Advisor, Andover: A forward-thinking organisation that specialises in...


  • Andover, United Kingdom Harlow Recruitment Ltd Full time

    The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...

  • Tele Sales Agent

    4 weeks ago


    Andover, United Kingdom CV-Library Full time

    Tele Sales Agent, Andover: A leading provider in the home services sector is seeking a motivated and experienced Tele Sales Agent to join its dynamic team. This role offers the chance to make a tangible impact, engaging customers with quality services and contributing to a high-energy, goal-oriented sales environment. Client Details Tele-Sales Agent,...


  • Andover, United Kingdom CV-Library Full time

    The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...

  • Telesales Agent

    2 days ago


    Andover, United Kingdom Michael Page Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...


  • Andover, Hampshire, United Kingdom Progresso Search Full time

    Job TitleA specialist firm is seeking a seasoned sales professional to join its Outbound Sales team.Basic Salary: £28,000 with an OTE of £34,000, achievable through our uncapped commission structure.About the OpportunityThis is a fantastic chance for a highly motivated individual to excel in a role that involves making outbound calls to customers and...


  • Andover, United Kingdom Pure Cremation Full time

    Customer Service Agent Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 per annum Hours: 37.5 hours per week. The working week is a 5-day period, with additional weekend rota...


  • Andover, United Kingdom Progresso Search Full time

    Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. **Hours**: Monday to Friday 09:00 - 17:00 which will include occasional Saturdays in return for a day in lieu. **Summary Duties and Responsibilities of...


  • Andover, United Kingdom Pure Cremation Full time

    Customer Service Agent - Fixed Term Contract (12 months) Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 Hours: 37.5 hours per week. The working week is a 5-day period, with...


  • Andover, United Kingdom Pure Cremation Full time

    **Salary**: Basic Salary of **£27,976.05 with OTE of £33,000.00 via our uncapped commission scheme**. **Hours**: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week. **As a growing company we are now looking to recruit new members of staff to our Inbound Sales team,...


  • Andover, Hampshire, United Kingdom Page Personnel Sales Full time

    About Page Personnel SalesWe are a prominent player in the recruitment industry, known for delivering reliable and high-quality solutions to businesses across the UK. With a strong focus on customer satisfaction, our company combines innovative services with a commitment to excellence, aiming to enhance the daily lives of its customers.Job DescriptionMaking...


  • Andover, Hampshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a renowned recruitment agency with a long history of success in the UK market. We pride ourselves on our expertise and dedication to delivering exceptional service to our clients and candidates.Job OverviewThis role involves making outgoing tele-sales calls to potential and existing customersHit weekly tele-sales KPIs...


  • Andover, United Kingdom Trade Base Direct Limited Full time

    **Duties** As a Acconts Administrator and Customer Services Agent, you will be responsible for the following: - Providing exceptional customer service by addressing inquiries and resolving issues promptly - generally around their account transactions (ie: invoices, payments) - Handling sales inquiries and processing orders efficiently - Utilizing Sage 200...


  • Andover, Hampshire, United Kingdom Ernest & Co Recruitment Full time

    Earn up to £30,000 as a skilled Office Sales and Service Representative with Ernest & Co Recruitment in Andover. We seek an ambitious individual with strong sales and customer service skills to join our busy team.Your primary responsibility will be to make outbound calls to customers who have expressed interest in our services, with the goal of converting...


  • Andover, Hampshire, United Kingdom Progresso Search Full time

    Job Summary: Progresso Search is hiring a Sales Executive to join our Outbound Sales team.We are looking for a skilled and results-driven individual to make outbound calls to customers who have recently enquired through various marketing channels. The successful candidate will achieve department sales conversion targets whilst delivering excellent customer...

  • Outbound Team Leader

    6 months ago


    Andover, United Kingdom Westcoast Group Full time

    **Outbound Team Leader** Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck! **What is the role?** As the...


  • Andover, Hampshire, United Kingdom Priority Appointments Full time

    Role OverviewPrioritizing Appointments is seeking a driven and results-oriented individual to join their expanding sales team based in Andover. As a Tele Sales Representative, you will be responsible for achieving and exceeding sales goals by making outbound calls and coordinating with the field sales team to schedule appointments.What We OfferA competitive...