Customer Sales Agent Inbound
7 months ago
**Salary**: Basic Salary of **£27,976.05 with OTE of £33,000.00 via our uncapped commission scheme**.
**Hours**: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week.
**As a growing company we are now looking to recruit new members of staff to our Inbound Sales team, working from our office based in Andover.**
**The Pure family** is a group of Companies that specialises in providing direct cremation funeral services. Pure Cremation Limited is one of the UK’s leading independent providers of direct cremations, and our Pure Funeral Planning Company was the bestselling provider of Funeral Plans in the UK in 2021. As a Customer Sales Agent you will help with the selling of these plans.
**Summary Duties and Responsibilities of Role**:
- To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
- To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
**Key Skills Required**:
- ** Communication** - Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- ** Productivity** - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
- ** Accuracy** - Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
- ** IT Skills** - computer literacy and knowledge of MS Office.
- ** Customer Champion** - Act in a manner that ensures the Customer receives a positive experience of the Company.
**Personal Capabilities**:
**Proven Track record of**:
- Strong telephone sales experience (preferred minimum of 1 year)
- Success within a target driven environment
- Speaking with potentially vulnerable customers
- Delivering excellent Customer Service
- Working in accordance with detailed procedures
- Able to solve problems and identify process improvement
- Flexible approach with the ability to adapt quickly to meet business needs
- Work with flexibility as part of a team.
- Confidently overcome the callers objectives
**Personal Attributes**:
- Excellent interpersonal, communication and listening skills at all levels
- Able to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can-do attitude, self-motivated
- High level of attention to detail and accuracy
**Benefits**
- 30 days holiday plus bank holidays
- A friendly working environment with free on-site parking.
- Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
- Employee assistance programme, including access to a 24/7 GP service.
- Auto enrolment into Company Pension, or option for SMART Pension.
- A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.
Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.
All gaps in your CV must be disclosed.
-
Planning Ahead Inbound Agent
6 months ago
Andover, United Kingdom Pure Cremation Full time**Inbound Sales Agent** Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Inbound Sales team. **Salary**: Basic Salary of £27,030 with OTE of £34,310 via our uncapped commission scheme. **Hours**: 37.5 hours per week on a...
-
Inbound Sales Agent
3 weeks ago
Andover, United Kingdom Progresso Search Full timeOur client is a growing company within the service sector, they are now looking to recruit new members of staff to our Inbound Sales team, working from our office based in Andover.Hours: 37.5 hours per week with half an hour unpaid lunchbreak, over 5 days working week..The company is a group of Companies that specialises in providing much needed services....
-
Inbound Sales Agent
3 weeks ago
Andover, United Kingdom Progresso Search Full timeOur client is a growing company within the service sector, they are now looking to recruit new members of staff to our Inbound Sales team, working from our office based in Andover.Hours: 37.5 hours per week with half an hour unpaid lunchbreak, over 5 days working week..The company is a group of Companies that specialises in providing much needed services....
-
Inbound Sales Agent
3 weeks ago
Andover, UK, Hampshire, United Kingdom Progresso Search Full timeOur client is a growing company within the service sector, they are now looking to recruit new members of staff to our Inbound Sales team, working from our office based in Andover.Hours: 37.5 hours per week with half an hour unpaid lunchbreak, over 5 days working week..The company is a group of Companies that specialises in providing much needed services....
-
Tele Sales Agent
4 weeks ago
Andover, United Kingdom CV-Library Full timeTele Sales Agent, Andover: A leading provider in the home services sector is seeking a motivated and experienced Tele Sales Agent to join its dynamic team. This role offers the chance to make a tangible impact, engaging customers with quality services and contributing to a high-energy, goal-oriented sales environment. Client Details Tele-Sales Agent,...
-
Outbound Customer Service Sales Agent
6 months ago
Andover, United Kingdom Pure Cremation Full timePure Group is a successful business - the market leader and with the best-known brand in a growing sector. We also have more five star reviews on Trustpilot than any of our competitors. And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we...
-
Customer Service Agent Full Time
7 months ago
Andover, United Kingdom Pure Cremation Full timeCustomer Service Agent Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 per annum Hours: 37.5 hours per week. The working week is a 5-day period, with additional weekend rota...
-
Outbound Customer Service Agent
2 months ago
Andover, United Kingdom CV-Library Full timeThe main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...
-
Customer Service Agent Full Time-fixed Term
7 months ago
Andover, United Kingdom Pure Cremation Full timeCustomer Service Agent - Fixed Term Contract (12 months) Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 Hours: 37.5 hours per week. The working week is a 5-day period, with...
-
Telesales Agent
2 days ago
Andover, United Kingdom Michael Page Full timeAn excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...
-
Sales Ledger Administrator and Customer Service
6 months ago
Andover, United Kingdom Trade Base Direct Limited Full time**Duties** As a Acconts Administrator and Customer Services Agent, you will be responsible for the following: - Providing exceptional customer service by addressing inquiries and resolving issues promptly - generally around their account transactions (ie: invoices, payments) - Handling sales inquiries and processing orders efficiently - Utilizing Sage 200...
-
Inbound Operative
1 month ago
Andover, United Kingdom Siamo Group Ltd Full timeYou choose. Join Ocado Andover Days or Nights. As a Inbound operative for Ocado Logistics, you are at the heart of preparing orders for customers. Pick a career packed with opportunities at our warehouse in Andover. Weve got many shift options available, including four 10-hour shifts, so you can enjoy three days off each week! You'll be working in a...
-
Inbound Operative
1 month ago
Andover, United Kingdom Siamo Group Ltd Full timeYou choose. Join Ocado Andover Days or Nights. As a Inbound operative for Ocado Logistics, you are at the heart of preparing orders for customers. Pick a career packed with opportunities at our warehouse in Andover. Weve got many shift options available, including four 10-hour shifts, so you can enjoy three days off each week! You'll be working in a...
-
Inbound Operative
3 weeks ago
Andover, United Kingdom Siamo Group Ltd Full timeYou choose. Join Ocado Andover Days or Nights. As a Inbound operative for Ocado Logistics, you are at the heart of preparing orders for customers. Pick a career packed with opportunities at our warehouse in Andover. Weve got many shift options available, including four 10-hour shifts, so you can enjoy three days off each week! You'll be working in a...
-
Inbound Operative
1 month ago
Andover, United Kingdom Siamo Group Ltd Full timeYou choose. Join Ocado Andover Days or Nights. As a Inbound operative for Ocado Logistics, you are at the heart of preparing orders for customers. Pick a career packed with opportunities at our warehouse in Andover. Weve got many shift options available, including four 10-hour shifts, so you can enjoy three days off each week! You'll be working in a...
-
Outbound Sales Agent-part Time
7 months ago
Andover, United Kingdom Pure Cremation Full timePure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to expand our sales operation by recruiting a team of part-time Outbound sales agents to work evenings and Sundays to support our future growth. **Salary**: Basic Salary of £13,055.49 (£27,976.05 FTE)...
-
Inbound Warehouse Operative
2 weeks ago
Andover, United Kingdom Siamo Group Full timeFull job descriptionYou choose. Join Ocado Andover Days or Nights.As a Despatch Warehouse Operative for Ocado Logistics, you are at the heart of preparing orders for customers. Pick a career packed with opportunities at our warehouse in Andover. Weve got many shift options available, including four 10-hour shifts, so you can enjoy three days off each...
-
Outbound Customer Service Sales Agent
6 months ago
Andover, United Kingdom Pure Cremation Full timePure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth. **Salary**: Basic Salary of £27,976.05 with OTE of £33,000 via our uncapped commission scheme. **Hours**: 09:00 -...
-
Customer Service Coordinator
1 month ago
Andover, United Kingdom CV-Library Full timeCustomer Service Coordinator Pertemps are currently recruiting for an experienced Customer Service Coordinator to join a leading equipment rental business based in Andover. This is a full-time position and is fully office based. Responsibilities as a Customer Service Coordinator: - Deal with enquiries through inbound calls - Support sales process from...
-
Customer Service Liaison
1 week ago
Andover, Hampshire, United Kingdom CV-Library Full timeJob Title: Customer Service LiaisonPertemps Basingstoke is seeking an experienced Customer Service Liaison to join their team. This is a full-time, office-based position with a competitive salary range of £30,000 - £35,000 depending on experience.Job Description:- Respond to customer inquiries through inbound calls and emails- Support sales processes from...