Customer Service Agent Full Time-fixed Term

7 months ago


Andover, United Kingdom Pure Cremation Full time

Customer Service Agent - Fixed Term Contract (12 months)

Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team

**Salary**: £29,095.09

Hours: 37.5 hours per week.

The working week is a 5-day period, with additional weekend rota basis with a day in Lieu.

About the role

Predominantly taking inbound calls you will be responsible for explaining the features and benefits of our products, answering general policy questions and selling funeral plans over the phone. In quieter times you will also be following up leads and making outbound calls.

Key duties
- Keeping accurate records of customer enquiries and plans; ensuring they are logged on to our CRM system.
- Clearly explaining, in simple language the features of our Funeral plans and making sure that it is what the client requires.
- Day to day support to the business, dealing with ad hoc queries - including customer queries.
- Previous Sales experience is essential - ideally gained within a call centre environment
- Excellent communication skills both written and verbal.
- Proven sales experience meeting all KPI’s
- A good telephone manner and the ability to easily explain what we do and don't do.
- The ability to record information with a high degree of accuracy.
- Proficient in Microsoft Office and IT literate
- The ability to record information electronically and talk to clients at the same time is a must.
- Proven background of working in an excellent customer service role.
- Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.
- Be self-disciplined and self-motivating
- Previous experience of working in an FCA regulated Company is desirable

We provide:

- Full training so you can excel in your job. No Funeral experience is either expected or required.
- Smart Pension scheme
- Death in service benefit
- Cash contribution health plan
- A modern working environment with free on-site parking.
- A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.
- A friendly and fun team who like working together and helping each other out.

Finally:
If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you.

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.



  • Andover, United Kingdom Pure Cremation Full time

    Customer Service Agent Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team **Salary**: £29,095.09 per annum Hours: 37.5 hours per week. The working week is a 5-day period, with additional weekend rota...


  • Andover, Hampshire, United Kingdom ASDA Full time

    Job DescriptionWe are seeking a Colleague and Customer Service Specialist to join our Online team at Andover. This is a full-time fixed-term contract position with a competitive salary of £12,040 per annum, paid weekly.You will be responsible for working across departments to ensure efficient running of our stores, serving customers, perfecting pizzas,...


  • Andover, United Kingdom Pure Cremation Full time

    Pure Group is a successful business - the market leader and with the best-known brand in a growing sector. We also have more five star reviews on Trustpilot than any of our competitors. And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we...

  • Tele Sales Agent

    4 weeks ago


    Andover, United Kingdom CV-Library Full time

    Tele Sales Agent, Andover: A leading provider in the home services sector is seeking a motivated and experienced Tele Sales Agent to join its dynamic team. This role offers the chance to make a tangible impact, engaging customers with quality services and contributing to a high-energy, goal-oriented sales environment. Client Details Tele-Sales Agent,...

  • Operations Coordinator

    7 months ago


    Andover, United Kingdom Deltic Solutions Full time

    Do you have excellent people skills? Are you seeking a rewarding full-time opportunity with promising growth prospects? We are Deltic Solutions, a forward-thinking electrical contractor focussed on customer experience. We serve a diverse clientele, including estate agents, businesses, and homeowners. We're searching for a proactive individual to join our...


  • Andover, United Kingdom Andover Crisis and Support Centre Full time

    **Female* Outreach Worker Fixed Term 12 Months Maternity Cover** - *This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010._ **Workers should be “violence free in their own lives.” Applicants are asked not to put themselves forward for...


  • Andover, United Kingdom Trade Base Direct Limited Full time

    **Duties** As a Acconts Administrator and Customer Services Agent, you will be responsible for the following: - Providing exceptional customer service by addressing inquiries and resolving issues promptly - generally around their account transactions (ie: invoices, payments) - Handling sales inquiries and processing orders efficiently - Utilizing Sage 200...


  • Andover, United Kingdom CV-Library Full time

    The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...

  • Customer Advisor

    6 months ago


    Andover, United Kingdom Correct Contract Services Ltd Full time

    **12 months Fixed Term Maternity Cover.** **About Us**: Correct Contract Services is an Energy efficiency specialist contractor servicing all market sectors in the south of England. Based in Andover, Hampshire we cover a wide area of the whole of England. Our primary customers are local authorities & social housing providers. **Job Purpose**: Be...

  • Care Support Agent

    6 months ago


    Andover, United Kingdom Pure Cremation Full time

    **Job Title**:Care Support Agent - Part Time** **Location**: Charlton Park Crematorium, Andover **Hours**: Various as listed below **Salary **:£14.64 per hour** **4 hours per day - 20 hours per week (11.00am to 3.00pm x 2 vacancies)** **The Pure family** is a group of Companies that specialises in Pure Cremation, and Pure Cremation Funeral Planning - we...

  • Care Support Agent

    6 months ago


    Andover, United Kingdom Pure Cremation Full time

    **Care Support Agent - At Need** **Salary**: £29,537.09 per year **Hours**: Full time working to rota Monday to Friday. **About the role** You will be responsible for explaining clearly the services we offer, progressing the funeral arrangements and looking after bereaved families. Key duties - To take incoming calls, answering customer enquiries and...


  • Andover, United Kingdom Harlow Recruitment Ltd Full time

    The main purpose of this job is to offer exceptional customer services to our clients, explaining to them the features and benefits of our products and answering general plan questions. You will ensure all customers details are entered onto our CRM system and existing records are maintained and compliant. You will act to deliver good outcomes for retail...


  • Andover, United Kingdom Pure Cremation Full time

    **Salary**: Basic Salary of **£27,976.05 with OTE of £33,000.00 via our uncapped commission scheme**. **Hours**: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week. **As a growing company we are now looking to recruit new members of staff to our Inbound Sales team,...


  • Andover, United Kingdom Pure Cremation Full time

    Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to expand our sales operation by recruiting a team of part-time Outbound sales agents to work evenings and Sundays to support our future growth. **Salary**: Basic Salary of £13,055.49 (£27,976.05 FTE)...

  • Telesales Agent

    2 days ago


    Andover, United Kingdom Michael Page Full time

    An excellent opportunity for a Telesales Agent to join a growing company in the end-of-life planning sector. This role focuses on customer engagement, lead conversion, and delivering exceptional service while working in a supportive and goal-driven environment. Client Details Outbound Sales Advisor, Andover: A forward-thinking organisation that specialises...


  • Andover, Hampshire, United Kingdom MaxAd Fixed Fee Recruitment Full time

    Job DescriptionAn exciting opportunity has arisen for a skilled Mechanical Equipment Operator to join our team at MaxAd Fixed Fee Recruitment.About Our CompanyOur company specializes in providing high-quality dewatering services and products to the waste management and manufacturing industries.The successful candidate will have experience working with...

  • Care Support Agent

    6 months ago


    Andover, United Kingdom Pure Cremation Full time

    **Care Support Agent - At Need** **Salary**: £28,538.25 per year **Hours**: 09:00 - 17:00 - 37.5 hours - Monday to Friday. **About the role** You will be responsible for explaining clearly the services we offer, progressing the funeral arrangements and looking after bereaved families. Key duties - To take incoming calls, answering customer enquiries...

  • Service Colleague

    6 months ago


    Andover, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Andover Employment Type Full time Contract Type Fixed Term (Fixed Term) Shift Pattern Work Shift: Nights Hours per Week 24 Pay Rate £14.58 Category Retail Hourly Colleagues, Sales Staff Closing Date 15 July 2024 Service Colleague Our operation runs 24 hours...


  • Andover, United Kingdom Rich Products Corporation Full time

    Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their...


  • Andover, United Kingdom MaxAd Fixed Fee Recruitment Full time

    £45,000 + Vehicle + Laptop + Phone + BenefitsAs a result of sustained UK growth, a number of opportunities exist for experienced Mechanical and Electrical Field Service Engineers with strong knowledge of plant equipment repair and maintenance to join a fast-growing, ambitious organisation.Our client is a dynamic, privately owned company established in 2001...