Customer Service Liaison

4 days ago


Andover, Hampshire, United Kingdom CV-Library Full time
Job Title: Customer Service Liaison

Pertemps Basingstoke is seeking an experienced Customer Service Liaison to join their team. This is a full-time, office-based position with a competitive salary range of £30,000 - £35,000 depending on experience.

Job Description:
- Respond to customer inquiries through inbound calls and emails
- Support sales processes from initial contact to delivery
- Collaborate with the sales team to create quotes based on customer needs
- Manage Key Accounts and build strong relationships with key clients
- Analyze customer requirements and deliver tailored service plans
- Work closely with internal teams to provide exceptional customer experiences
- Oversee large contract business, ensuring all needs are met within agreed SLAs

Requirements:
- Previous experience in customer service and sales support roles
- Ability to multitask and work in a fast-paced environment
- Strong written and verbal communication skills
- Attention to detail and organizational skills
- Reliable transportation for travel between client sites

Benefits:
- Competitive salary range: £30,000 - £35,000
- 25 days holiday plus bank holidays
- Office-based environment with regular working hours (8:30 am - 5:30 pm, Monday to Friday)


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