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Customer Service Representative

1 month ago

Andover, Hampshire, United Kingdom TLP Full time
TLP Recruitment
At TLP, we're seeking a highly motivated and customer-oriented Sales and Service Ambassador to join our dynamic team. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our dealership.

We're looking for someone with experience working in the Motorhome/car dealership industry. If you have a proven track record of delivering outstanding customer care and building strong relationships with customers, we'd love to hear from you.

Key Responsibilities:
• Provide exceptional customer service and build strong relationships with customers
• Inform and consult customers on vehicle servicing, repairs, and maintenance
• Keep customers updated on the status of their vehicles and address any queries or concerns
• Liaise with technicians and workshop control to ensure timely vehicle completion
• Promote and sell additional products and services to customers
• Ensure that customers are aware of necessary service and repair work
• Advise customers on timelines and collection arrangements
• Produce job cards on our in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy

Required Skills and Qualifications:
• Previous experience in a similar role, such as a Service Admin or Service Advisor would be desired
• Experience in the Motorhome/car dealership industry
• Proven ability to sell additional products and services
• Drive, commitment, and enthusiasm

What We Offer:
• Competitive salary of around £25,000 - £30,000 per annum, depending on experience
• Opportunities for professional growth and development
• Supportive and friendly work environment
• Chance to be part of a dynamic and innovative team

In order to succeed in this role, you should be a self-motivated individual with excellent communication and interpersonal skills. You should also be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.