Part Time Telesales Agent
6 months ago
Our client is a specialist Company providing essential services to customer. they have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
**Summary Duties and Responsibilities of Role**:
- To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.
**Key Skills Required**:
- Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills?- computer literacy and knowledge of MS Office.
- Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.
**Proven Track record of**:
- Telephone sales experience (preferred minimum of 1 year)
- Success within a target driven environment
- Delivering excellent Customer Service
- Working in accordance with detailed procedures
- Flexible approach with ability to adapt quickly to meet business needs
**Personal Attributes**:
- Excellent interpersonal, communication and listening skills at all levels
- Able to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can-do attitude, self-motivated
- High level attention to detail and accuracy
**Job Type**: Part-time
Pay: £27,000.00-£32,000.00 per year
Expected hours: 17 - 18 per week
**Benefits**:
- Company pension
Work Location: In person
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