Customer Service Sales Advisor

6 hours ago


Walsall, United Kingdom CV-Library Full time

Role: Customer Service Agent
Location: Walsall
Hours: 09:00 - 17:30
Pay: £11.50 per hour

Mainstay Recruitment are currently recruiting a Customer Service Agent for our client in Walsall. This is a great opportunity to gain full time employment within a fast paced, growing business. 

Job Description:

Supporting improvements to service, motivation, and focus to achieve optimum performance should come as second nature to you. You are required to have excellent communication, engagement & attention to detail with a high degree of accuracy. The successful candidate will assist in dealing with third parties, including couriers, suppliers, sales calls and manufacturers to ensure we provide our customers with the best possible service & product knowledge.

Key Duties will include:

To ensure that all your daily KPI, SLA targets are met to optimum levels & quality of service is delivered.
Taking customer queries via chat, email, phone, maximising sales opportunities through excellent product knowledge and commercial acumen
Troubleshooting of return queries and being able to challenge couriers and customers alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible
Being vigilant and proactive in spotting and preventing potential fraud cases and high risk high, value orders
System support for shipping services/methods to ensure that systems are aligned, and the correct shipping methods are being used in accordance with the relevant products
General admin support for process escalation matters, such as, complaint handling, social media, and product knowledge
Proactively follow-up sale quotations within the business SLAs via phone call
Develop product knowledge
Build rapport with customers by providing accurate guidance
Sales Prospecting for new business and revenue. 

Candidate requirements

Flexibility in working hours
Proficient in all Microsoft Office programs, including Excel, Outlook, and Word
Customer Focused
Grammatically correct communication
Minimum of two years Customer Service & sales experience
Excellent telephone communication skills
A comfortable speaking skillset on the phone for outbound sales with the ability to talk confidently to customers assisting with all their requirements in a timely and professional manner.
Ability to build rapport and establish trust with clients



  • Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** currently has exciting opportunities for **Customer Service Advisors **to join the SMR (Service Maintenance Repair) Inspections Services Team based at our **Bescot** office. This is a Full time **Permanent **position. As a Contact Centre Customer Service** **Advisor within SMR, you will play an integral role in ensuring the...


  • Walsall, United Kingdom Finlay Jude Associates Ltd Full time

    FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...


  • Walsall, Walsall, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Walsall, United Kingdom.Key Responsibilities:Provide outstanding customer service to ensure customer satisfaction and loyalty.Assist customers with product selection and provide product knowledge and advice to drive...


  • Walsall, United Kingdom RAC Full time

    **About The Role**: We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as **Case Manager** on a Full Time, Permanent Basis. If successful, **you will manage all contact from Hyundai customers and dealerships** ensuring requests, concerns or issues are dealt with whilst providing...


  • Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...


  • Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...


  • Walsall, United Kingdom Echo Managed Services Full time

    **Job Title: Customer Service Advisor** **Job Types: Full-time, Permanent** **Salary: £22,368.06 per year** **Location: Walsall, West Midlands** Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. Customer service experience is desirable but if you don’t have any, don’t worry!...


  • Walsall, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...


  • Walsall, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Walsall** **Part Time - 16 hour contract (Weekend Position)** **A basic salary of £10,400 and a bonus of £1,600 and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and...

  • Service Advisor

    6 months ago


    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our busy Peugeot / Fiat dealership in Walsall If you are looking for an exciting, rewarding and fulfilling long term...

  • Customer Advisor

    1 month ago


    Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Advisors Pay:?£13.02 per hour, 37 hours per week Location: Civic Centre - hybrid after training Length:?3 months with potential to extend 2 positions available! Passionate about customer service? Are you immediately available to start role? Opus People Solutions have an exciting opportunity available on behalf of Walsall Council for...


  • Walsall, United Kingdom Walsall Wood Tyre & Service Ltd Full time

    Our business is unique in the sense that we run extremely tight on processes and our management structure sets us apart, we firmly believe this hands us an advantage in allowing our team to succeed in the way we do. This is an additional role that we have budgeted for within our business and we're willing to put the work into the right person. - Meet and...


  • Walsall, United Kingdom Brook Street Full time

    **Salary: £24,000** **Location: Walsall** **Mon - Fri (No Weekends)** **About the Company** We believe that yesterday's cooking oils should become tomorrow's energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid. Through our pioneering technology we are able to recover a...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...


  • Walsall, United Kingdom Echo Managed Services Full time

    Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking...


  • Walsall, United Kingdom Signode Full time

    **_Signode UK Ltd belongs to the Signode Industrial Group, a large international company involved in the manufacture and sale of packaging systems. The unit serves customers in the UK & Ireland._** **_ Purpose of the Position_** You are the first point of Customer Services contact. The role will be primarily focused on providing customer service...


  • Walsall, United Kingdom Lifecycle Oils Ltd Full time

    **About the Company** We believe that yesterdays cooking oils should become tomorrows energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid. Through our pioneering technology we are able to recover a waste product that previously went down the drain and turn it into a source of...

  • Senior Service Advisor

    5 months ago


    Walsall, United Kingdom Arbury Motor Group Full time

    **Job description** **Senior Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our award winning Bromsgrove dealership. If you are looking for an exciting, rewarding and fulfilling long term...


  • Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....


  • Walsall Wood, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....