Sales Administrator

1 month ago

Halesowen, United Kingdom CV-Library Full time

My client is looking for support within Sales Support admin with some Reception duties based in B62.There will also be an aspect of HR within this position howewver we are mainly focussed on the Sales side with upselling wherever possible.

£11.44, increases to £11.82 after training.

Some Saturdays required 1 in 3

Customer Care – providing support to the Sales Manager and Sales & Customer Care team

General Office / Warehouse Administration – supporting the wider management and operator teams

Receptionist – being the first point of contact for visitors both face2face and electronically

Provide new starters with Company induction

Maintain First Aid box contents

Employee birthday cards

Monthly employee newsletter

Employee gifts

EAP bulletins

Recruitment interview arrangement including right to work checks

Develop annual schedule of training & arrange training as required, forwarding all relevant quotes & invoices to the Human Resources Manager

Organisation chart updates

Booking of temporary labour & timesheet co-ordination

Absence monitoring & return to work interview administration

Company forms administration

Assistance with employee relations matters, including, grievance & disciplinary

Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales, quantities and procedures

Escalation of all matters when needed to internal experts as may be required for support

Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible

Uses various platforms for customer contact / resolution, ie. phone calls, live chats, multi platform email and ensures messages are replied to professionally, satisfactory and with the right solution for all parties in a timely manner

Execute the order process from the beginning to the end including after-sales support with high attention to detail

Liaison with couriers related to customer queries, ie. lost orders etc

Processes replacement orders

Processes refunds

Adhere to all internal policies and procedures

Processing of Amazon SFP orders as required including working on rota on a Saturday and bank holidays as required

Assists with shipment container bookings & associated communications as required

Places orders and maintains the stationary & janitorial cupboard for the site with relevant managers as required

Place orders and maintains other purchases for the site in conjunction with relevant managers as required

Arranges waste collection as appropriate

Assist with annual schedule of facilities management works & arrange services as required, forwarding all relevant quotes & invoices appropriately

Assist with annual schedule of powered vehicle works & arrange services as required, forwarding all relevant quotes & invoices appropriately

Serves visitors by greeting, welcoming, & directing them appropriately. Notifies Company personnel of visitor arrival

Controls the external barrier for visitor control & monitors CCTV footage

Maintains security by following procedures & monitoring logbook

Operates telecommunication system by following manufacturer’s instructions for internal phone system

Keeps a safe & clean reception area by complying with all procedures

Ensure all telephone & email enquiries are answered in a timely & professional manner & that all queries are either dealt with at source or escalated to the relevant department

Ensure that all couriers & deliveries to Reception are dealt with in a timely & professional manner & documentation is processed

Send & receive all post & ensure that items are correctly distributed to the relevant people / department, external post collection

Ensures the site intruder & fire alarm system is fully operational & escalates faults as appropriate

Assists with weekly fire alarm test / fire drills

Acts as Fire Marshall within appointed zone as may be required

Key log maintenance

Security of IT room

If this sounds like you please apply via CV Lib and call me for more info on (phone number removed)

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