Customer Service Manager

1 month ago


Worcester, United Kingdom CV-Library Full time

Details of Role

* Manage, nurture and develop the Customer Support team, communicate job expectations and perform appraisals and job reviews.

* Contribute customer service information and recommendations to strategic plans and reviews.

* Processing, monitoring and ensuring customer orders are delivered on time.

* Work closely with our UK based Regional Sales team, producing reports and other strategic information.

* Answer customers’ questions, resolve problems, and maintain customer satisfaction and expectations.

* Managing our returns processes.

* Determine customer service requirements by maintaining regular contact with customers via phone and email.

* Assisting with existing carrier relationships

What we are looking for

* An experienced Customer Support operator (Supervisor or Manager level).

* Motivated and positive individual.

* Computer literate with experience of MS Office programs.

* Great interpersonal and organisational skills.

* Flexible approach to day to day tasks.

* Excellent attention to detail


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