Customer Service Lead

19 hours ago


Worcester, Worcestershire, United Kingdom Bromford Full time

Bromford is seeking a talented Customer Service Lead to join its Income Management team in Worcestershire. As a key member of our team, you will be responsible for leading a team of customer service representatives, providing expert guidance on income collection and maximisation, and developing relationships with customers.

You will work closely with our customers to understand their individual needs and develop personalized plans to help them achieve financial stability. In addition, you will be required to manage a patch of around 1000 homes, taking the time to develop relationships with customers and provide ongoing support.

This is a full-time, fixed-term contract role that offers a competitive salary of £38,000 - £50,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service and have experience in leadership or customer-facing roles, we encourage you to apply.

The successful candidate will possess:

  • Leadership experience, with the ability to motivate and inspire a team
  • Strong communication skills, with colleagues and customers alike
  • An understanding of housing benefit, universal credit, and welfare reform legislation


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