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Customer Service Liaison

1 month ago

Worcester, Worcestershire, United Kingdom Halfords Full time

As a key member of the Cycle2work team, you will play a vital role in ensuring exceptional customer experiences. Your expertise will be instrumental in resolving customer inquiries and concerns, maintaining positive relationships, and providing top-notch service.

Key Responsibilities

  1. To serve as the primary point of contact for Cycle2work, providing professional, empathetic support, and timely resolutions to customer concerns.
  2. To actively listen to and address customer queries, demonstrating a thorough understanding of their needs and preferences.
  3. To collaborate closely with the operations team to develop and implement effective solutions, ensuring customer satisfaction and loyalty.
  4. To maintain accurate records of customer interactions, adhering to company standards and policies.
  5. To participate in ongoing training and development to enhance customer service skills and product knowledge.

Requirements

  1. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  2. Proven experience in customer-facing roles, with a track record of delivering exceptional service and resolving customer complaints.
  3. Ability to work effectively in a team environment, prioritizing tasks and meeting deadlines.
  4. Strong problem-solving skills, with the ability to think critically and creatively.

What We Offer

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.