Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team in Worcester, United Kingdom. The successful candidate will provide exceptional customer service, resolving queries and issues in a timely manner.
Key Responsibilities:
- Handle incoming customer calls, emails, and chat queries with efficiency and professionalism.
- Provide accurate product information and assist with order processing.
- Resolve customer complaints and concerns through effective communication and problem-solving skills.
- Work closely with other departments to ensure seamless customer experience.
- Assist with administrative tasks as required.
Requirements:
- Prior experience in a customer-facing role is essential.
- Excellent communication and interpersonal skills.
- Ability to work under pressure while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Flexibility to work varied shifts, including weekends.
Estimated Salary: £25,000 - £30,000 per annum
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