Customer Service Liaison Officer

5 days ago


Worcester, Worcestershire, United Kingdom Bromford Full time

We are recruiting a talented Customer Service Liaison Officer to join our Income Management team in the Worcestershire and Herefordshire regions. As a valued member of our team, you will play a key role in supporting our customers by providing guidance on housing benefit and income maximisation.

The ideal candidate will have experience working in benefits, housing income, or a related area, with a strong understanding of housing benefit, universal credit, and welfare reform legislation. They will also possess good IT skills, attention to detail, and excellent work habits.

In this role, you will work closely with colleagues and customers to identify solutions to their individual needs, including negotiating repayment arrangements. We estimate the annual salary for this role to be £24,000 - £27,000, depending on experience, with a full driving licence and access to a vehicle required.

If you are passionate about customer service and want to make a real difference in people's lives, we encourage you to apply for this exciting opportunity. Interviews will be held at our Tewkesbury office.



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