New Build Housing Developer Liaison Officer
2 weeks ago
As a Customer Liaison Manager at Approach Personnel Ltd, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional service and support throughout the home buying process.
Responsibilities:
- Conduct thorough quality control inspections of new homes.
- Deliver Customer Care Introduction calls to set clear expectations.
- Collaborate with customers and site teams to resolve defects and issues.
- Record and report inspection results to stakeholders.
- Attend and lead weekly meetings to drive project success.
- Maintain strong relationships with site teams, sales teams, contractors, and internal departments.
- Ensure timely inspections and reporting to meet project deadlines.
Qualifications & Experience:
- A minimum of 1-2 years' experience in Site Management, Clerk of Works, Customer Care, Buildings, or NHBC inspection roles is essential.
- An excellent understanding of expected fit and finish standards.
- The ability to communicate clearly and confidently in challenging situations.
- Strong customer-facing skills and a delivery-focused mindset.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- A collaborative and supportive work environment.
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