New Build Housing Developer Liaison Officer

2 weeks ago


Worcester, Worcestershire, United Kingdom Approach Personnel Ltd Full time
Job Description:

As a Customer Liaison Manager at Approach Personnel Ltd, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional service and support throughout the home buying process.

Responsibilities:

  • Conduct thorough quality control inspections of new homes.
  • Deliver Customer Care Introduction calls to set clear expectations.
  • Collaborate with customers and site teams to resolve defects and issues.
  • Record and report inspection results to stakeholders.
  • Attend and lead weekly meetings to drive project success.
  • Maintain strong relationships with site teams, sales teams, contractors, and internal departments.
  • Ensure timely inspections and reporting to meet project deadlines.

Qualifications & Experience:

  • A minimum of 1-2 years' experience in Site Management, Clerk of Works, Customer Care, Buildings, or NHBC inspection roles is essential.
  • An excellent understanding of expected fit and finish standards.
  • The ability to communicate clearly and confidently in challenging situations.
  • Strong customer-facing skills and a delivery-focused mindset.

Benefits:

  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • A collaborative and supportive work environment.


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