Customer Service Assistant

3 days ago


Worcester, Worcestershire, United Kingdom Hcml Today Full time

About the Role: We are seeking an experienced Customer Service Assistant to join our team in Tewkesbury. As an Operational Support Team Member, you will be responsible for providing high-quality support to our business, including customer-focused support and working closely with case managers.

Key Responsibilities:

  • Process incoming communications, including post, fax, and email, and direct them to relevant personnel
  • Manage office supplies and organise refreshments for meetings
  • Deal with general business enquiries and provide administration support to case management teams
  • Chase clinical information in a timely manner, demonstrating professionalism while being assertive
  • Format documentation according to company brand and quality management standards
  • Arrange property maintenance as directed
  • Conduct reception duties and administration for the clinic in Barbourne – Worcester
  • Process Data Subject Access Requests according to ICO guidelines

Requirements: To succeed in this role, you will need to be proficient in Microsoft Office software, have excellent communication skills, and be comfortable working independently or as part of a team.



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