Receptionist - Customer Service Professional
4 weeks ago
Wright Staff is seeking a highly organized and customer-focused Receptionist to join our team in Worcester. As the first point of contact for clients, candidates, and visitors, the Receptionist plays a crucial role in creating a welcoming atmosphere and ensuring the smooth operation of our front office.
Key Responsibilities:- Greet and welcome visitors in a friendly and professional manner.
- Answer and manage incoming phone calls, directing inquiries to the appropriate departments.
- Ensure the reception area is tidy, presentable, and well-maintained at all times.
- Assist candidates and clients with general enquiries, whether in person, over the phone, or via email.
- Provide relevant information to walk-in candidates regarding job vacancies and the recruitment process.
- Distribute necessary forms, brochures, and paperwork to visitors.
- Manage the office calendar by scheduling meetings, interviews, and appointments.
- Coordinate with recruitment consultants to ensure smooth interview scheduling and communication.
- Notify consultants of any candidate or client arrivals and facilitate meetings.
- Handle basic administrative duties such as filing, photocopying, and data entry.
- Assist with the preparation of documents and reports as needed.
- Distribute incoming mail and manage outgoing mail and courier services.
- Maintain and update the company's contact database with candidate and client information.
- Support the team with updating records and ensuring compliance with GDPR requirements.
- Monitor and order office supplies as needed, ensuring that the office is fully stocked.
- Assist with managing inventory for office equipment and coordinating any necessary maintenance or repairs.
Requirements:
- Previous experience as a receptionist or in a customer service role is preferred.
- Excellent communication skills with a friendly and professional phone manner.
- Strong organisational skills, with the ability to multi-task and prioritise tasks efficiently.
- Proficient in MS Office, including Word, Excel, and Outlook.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and accuracy in completing tasks.
- Positive attitude with a strong customer service focus.
Why Wright Staff?
- Work with a supportive, close-knit team in a dynamic recruitment environment.
- Enjoy flexible, part-time hours that fit around your schedule.
- Opportunity to develop your administrative skills in a growing company.
- Competitive pay and a friendly, welcoming workplace.
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