Receptionist - Customer Service Professional

4 weeks ago


Worcester, Worcestershire, United Kingdom Wright Staff Full time
Receptionist Job Description

Wright Staff is seeking a highly organized and customer-focused Receptionist to join our team in Worcester. As the first point of contact for clients, candidates, and visitors, the Receptionist plays a crucial role in creating a welcoming atmosphere and ensuring the smooth operation of our front office.

Key Responsibilities:
  • Greet and welcome visitors in a friendly and professional manner.
  • Answer and manage incoming phone calls, directing inquiries to the appropriate departments.
  • Ensure the reception area is tidy, presentable, and well-maintained at all times.
Client & Candidate Support:
  • Assist candidates and clients with general enquiries, whether in person, over the phone, or via email.
  • Provide relevant information to walk-in candidates regarding job vacancies and the recruitment process.
  • Distribute necessary forms, brochures, and paperwork to visitors.
Scheduling & Coordination:
  • Manage the office calendar by scheduling meetings, interviews, and appointments.
  • Coordinate with recruitment consultants to ensure smooth interview scheduling and communication.
  • Notify consultants of any candidate or client arrivals and facilitate meetings.
Administrative Support:
  • Handle basic administrative duties such as filing, photocopying, and data entry.
  • Assist with the preparation of documents and reports as needed.
  • Distribute incoming mail and manage outgoing mail and courier services.
Database Management:
  • Maintain and update the company's contact database with candidate and client information.
  • Support the team with updating records and ensuring compliance with GDPR requirements.
Office Supplies & Inventory:
  • Monitor and order office supplies as needed, ensuring that the office is fully stocked.
  • Assist with managing inventory for office equipment and coordinating any necessary maintenance or repairs.

Requirements:

  • Previous experience as a receptionist or in a customer service role is preferred.
  • Excellent communication skills with a friendly and professional phone manner.
  • Strong organisational skills, with the ability to multi-task and prioritise tasks efficiently.
  • Proficient in MS Office, including Word, Excel, and Outlook.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Attention to detail and accuracy in completing tasks.
  • Positive attitude with a strong customer service focus.

Why Wright Staff?

  • Work with a supportive, close-knit team in a dynamic recruitment environment.
  • Enjoy flexible, part-time hours that fit around your schedule.
  • Opportunity to develop your administrative skills in a growing company.
  • Competitive pay and a friendly, welcoming workplace.


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