Customer Service Expert
1 day ago
Job Description:
">- ">
- We are seeking a highly skilled Customer Experience Advisor to join our team at Halfords. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers remain our top priority.">
- You will be the first point of contact for customers, providing professional and timely responses to their enquiries and concerns. Your excellent communication skills and ability to empathize with customers will be essential in building rapport and resolving issues effectively.">
- In this dynamic role, you will have the opportunity to work collaboratively with our operations team to develop and maintain positive relationships between Halfords and its customers. You will also support the wider team with administrative tasks, demonstrating your ability to work effectively as part of a team.">
- To succeed in this role, you will need to possess excellent customer and communication skills, both written and verbal. You will also require the ability to demonstrate experience of dealing with difficult individuals while remaining professional, tactful, and calm at all times.">
- We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition, you will receive a range of benefits, including pension scheme, life insurance, and 20 days annual leave.">
Key Responsibilities:
">- ">
- Provide exceptional customer service, responding to customer enquiries and concerns in a professional and timely manner.">
- Develop and maintain positive relationships between Halfords and its customers, identifying their needs and engaging with them to deliver a satisfactory outcome.">
- Liaise with key Support Centre teams, suppliers, and legal sources to further investigate and resolve customer concerns or claims.">
- Actively seek to respond to and resolve customer enquiries and concerns within set SLAs, ensuring that customer contact is logged and updated in real-time.">
- Support the Cycle2work operations Team Manager and undertake other duties appropriate to the post as required.">
Requirements:
">- ">
- Excellent customer and communication skills, both written and verbal">
- Ability to deal with difficult individuals while remaining professional, tactful, and calm at all times">
- Able to work effectively as part of a team">
- Able to work under own initiative">
- Basic computer literacy and familiarity with office software">
Contact Information:
">Please note that we do not accept CVs or applications via email. To apply for this position, please submit your application through our website. We look forward to hearing from you
">About Us:
">Halfords is a leading retailer of automotive products and services in the UK and Ireland. Our mission is to provide high-quality products and services to our customers, while maintaining a commitment to innovation, sustainability, and social responsibility.
">Equal Opportunities Employer:
">Halfords is an equal opportunities employer and welcomes applications from all qualified candidates.
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