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Customer Service Ambassador for Tesco

1 month ago


Worcester, Worcestershire, United Kingdom Tesco Full time

Are you passionate about delivering exceptional customer service? Do you have a knack for building strong relationships with people from diverse backgrounds?

We're looking for a Customer Service Ambassador to join our team at Tesco Henwick Park Express. As a key member of our store staff, you'll be responsible for ensuring that every customer leaves our store feeling valued and satisfied.

About the Role

In this role, you'll work closely with colleagues to maintain high standards of customer service, handle customer queries and complaints professionally, and provide guidance on products and services to customers.

Key Responsibilities

  • Provide exceptional customer service, responding promptly to customer queries and resolving issues in a professional and courteous manner
  • Buid strong relationships with customers, understanding their needs and preferences to offer personalized support
  • Work collaboratively with colleagues to maintain a clean, safe, and welcoming store environment
  • Stay up-to-date with product knowledge, providing expert advice to customers on our range of products and services
  • Contribute to achieving sales targets by promoting products and services effectively
  • Maintain accurate records and reports, including customer feedback and sales data

Requirements

To succeed in this role, you'll need:

  • A passion for delivering exceptional customer service and building strong relationships with people from diverse backgrounds
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Able to work independently and as part of a team, with a flexible approach to working hours
  • A keen eye for detail, with the ability to maintain accurate records and reports

What's in it for You

As a Customer Service Ambassador with Tesco, you can expect:

  • A competitive salary of £12.02 per hour (increasing to £13.15 for stores within the M25)
  • Opportunities for career progression and professional development
  • A comprehensive benefits package, including holiday pay, life cover, and an award-winning pension scheme
  • The chance to work with a dynamic and supportive team, making a real difference in the lives of our customers

Tesco Values

At Tesco, we believe that everyone should have access to quality food and great shopping experiences. We're committed to creating a positive and inclusive work environment, where everyone feels valued and respected.