Customer Service Representative
3 weeks ago
Join our team in Droitwich, Worcestershire, where you will work closely with the bodyshop team to provide exceptional customer service. As a key member of the team, you will be responsible for greeting and assisting customers, managing vehicle bookings, and handling customer queries.
Responsibilities:- Provide excellent customer service, ensuring a smooth and positive experience for all customers.
- Schedule vehicle bookings and manage drop-offs and pick-ups to maintain efficient workflow.
- Handle customer and insurer queries, passing important details to the workshop team as necessary.
- Arrange vehicle recoveries when required.
- Carry out administrative tasks such as processing invoices for parts, excess charges, and sales.
- Update customers on the status of their repairs.
- Perform ad-hoc tasks to support the bodyshop team.
- Familiarity with Bodyshop Management Systems (BMS).
- Strong IT skills, particularly Microsoft Office.
- 3 to 5 years' experience in the accident repair industry or a fast-paced business environment.
- Basic knowledge of motor vehicles and the repair process.
- Excellent organisational skills, with the ability to multitask in a busy setting.
- Outstanding communication skills to effectively support the team and interact with customers.
- Knowledge of BSI standards and bodyshop administration is a bonus.
The successful candidate will receive a competitive salary of £26,000 per annum, along with opportunities to grow their skills in a supportive and dedicated team.
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Customer Service Representative
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Customer Service Representative
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