Customer Service Representative

6 months ago


Worcester, United Kingdom Athena Worksufaces Ltd Full time

If you are looking for a new challenge with a market leader who designs and manufactures granite, quartz and porcelain worktops for some of the biggest housebuilders in the UK, Athena Worksurfaces LTD is the one for you.

We are looking for a service advisor to join our team and act as a liaison between our customers and our sub contractors.

**Service Advisor responsibilities include**
- Mangeing the customer service inbox
- Discussing repairs and works with customers
- listening to their requirements and scheduling appointments as needed.
- Verifying warranty status, provide quotations and assisting with audit trail to see repairs through from initial call to completion.

Ultimately, you will work directly with customers to understand their needs and provide our contractors with the information required to provide excellent service.

**A typical day for a Service Advisor**

The typical day for our service advisor will be varied from quoting repairs and reviewing contractor reports, to scheduling site visits for Contractors and discussing ongoing works with customers. The advisor role will act as the communication link between our subcontractors and the customers.

We offer nationwide assistance to all our customers.

Typical day:

- Provide Quotations and details on worktop repairs and remedial works
- Advise on estimated costs of repairs and work to be undertaken
- Liaising with customer and updating them on repairs
- Discussing work progress with the sub contractors
- Working both independently & in teams when workload requires
- Communicating with Installation and Quality Manager to assist the team with technical advice and guidance.
- Advise on timescales
- Produce job activities on the in-house computer system to book the remdial works in
- Update customer arecords
- Document all warranty work under manufacturer policy

**The applicant**
- Proven experience in a customer advisory role
- Excellent customer service and communication skills
- A minimum of 2 years’ experience a similar role would be ideal
- Excellent Microsoft Office skills
- Ability to work under your initiative to solve problems
- Happy to work independently and in a team
- Well organised individual with excellent time management
- Willing to learn and progress with the company.
- Work well under pressure

**What we can offer**
- Competitive base salary of 25k based on experience
- 28 days Holiday (including bank holidays), which increases after length of service
- Opportunity and encouragement to progress with the company.
- Casual dress-down Fridays
- Friday hours 8am to 4pm
- Medical Health care

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift

Work Location: In person



  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Worcester, we are looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for providing exceptional customer service and supporting our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...


  • Worcester, United Kingdom Willcox Matthews Full time

    **Customer Service Representative (French)** We’re supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (French) to join their growing team. The successful Customer Service Representative (French) will have strong French speaking & writing skills. **Job Title**: Customer...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely...


  • Worcester, United Kingdom Willcox Matthews Full time

    Job Title: Customer Service Representative (French) **Salary**: £Excellent Benefits: To be discussed at interview **Job Type**: FTC Location: Worcester Job Start date: ASAP Shift Pattern: Days We’re supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (French) to...


  • Worcester, United Kingdom Willcox Matthews Full time

    Job Title: Customer Service Representative (French) **Salary**: £Excellent Benefits: To be discussed at interview **Job Type**: FTC Location: Worcester Job Start date: ASAP Shift Pattern: Days We’re supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (French) to...


  • Worcester, Worcestershire, United Kingdom ENGINEERINGUK Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at ENGINEERINGUK in Worcester. This role involves providing exceptional customer service, handling customer inquiries, and contributing to the achievement of sales targets.Responsibilities:Respond to customer inquiries, resolving issues promptly and professionally.Handle...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...


  • Worcester, Worcestershire, United Kingdom Listers Group Limited Full time

    About the Role">We are seeking a highly motivated and articulate individual to take on the role of Weekend Receptionist for our dealership in Worcester. This is an exciting opportunity to work with a prestigious car brand and provide exceptional customer service.">Responsibilities">Meet and greet visitors, introducing them to the relevant staff...


  • Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    Job Title: Customer Service Representative - Reablement ServicesOverviewThe Reablement Service supports Worcestershire residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain...


  • Worcester, Worcestershire, United Kingdom Transaction Recruitment Full time

    About the RoleWe are seeking a talented Customer Service and Sales Representative to join our team at Transaction Recruitment. This exciting opportunity will provide you with the chance to progress from administration and customer service to a long-term recruitment role.Key ResponsibilitiesSourcing candidates through various channels, including LinkedIn and...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Worcester, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information,...


  • Worcester, Worcestershire, United Kingdom Tesco Full time

    About the Role We are seeking a skilled Customer Delivery Driver to join our team at Tesco. As the face of our company out on the road, you will deliver exceptional customer service and help us meet our customers' needs every day. This is a unique opportunity to work with different customers in their homes, meeting new people and building relationships that...


  • Worcester, Worcestershire, United Kingdom McDonald's United Kingdom Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Part Time Crew Member. As a key member of our crew, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key Responsibilities:Prepare and serve food and beverages to customersOperate the...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Worcester, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist customers...


  • Worcester, Worcestershire, United Kingdom Winsearch Careers Full time

    The role of Customer Service Advisor at Winsearch Careers in Worcester involves providing exceptional customer experiences. As a key member of our team, you will be responsible for delivering 'World Class' service across multiple channels.Key responsibilities include:Aiding accessibility to ensure all customer interactions are addressedAdhering to our...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    BeBee Professionals in Worcester is a fast-paced environment seeking enthusiastic individuals to deliver excellent customer service and contribute to our operational success.Job Summary:We are looking for team members to engage with customers, providing service and support.The ideal candidate will participate in all aspects of the operational...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking enthusiastic and dedicated individuals to join our team at beBee Professionals in Worcester. As a Team Member, you will play a vital role in delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Provide top-notch service to customers, addressing their needs and concerns.Participate in all...


  • Worcester, Worcestershire, United Kingdom This is an IT support group Full time

    Job Overview">The ideal candidate will have excellent communication and teamwork skills, with the ability to maintain high energy levels in a fast-paced environment.We are looking for individuals who share our values of commitment to quality, service, and cleanliness. As a member of our team, you will provide friendly, fast, and accurate service to customers...


  • Worcester, Worcestershire, United Kingdom Next Full time

    About the Job:This role requires a great communicator who can assist customers and colleagues alike.The ideal candidate will be friendly, calm, and efficient under pressure, with a willingness to take control of their own development.With an estimated salary of £25.50 per hour based on 25.50 hours worked per week, this is an exciting opportunity to join our...


  • Worcester, Worcestershire, United Kingdom Bromford Full time

    Bromford is seeking a talented Customer Service Lead to join its Income Management team in Worcestershire. As a key member of our team, you will be responsible for leading a team of customer service representatives, providing expert guidance on income collection and maximisation, and developing relationships with customers.You will work closely with our...