Customer Service Representative

20 hours ago


Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

Job Title: Customer Service Representative - Reablement Services



Overview


The Reablement Service supports Worcestershire residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain independence during the period of support. We focus on what people can do and build on these skills.

The Role


An opportunity has arisen for a Customer Service Representative to work within the Reablement Contact Centre to provide customer contact support along with clerical and administration duties. You will be first point of contact into the service answering telephone calls from our clients, their families, hospitals, social work teams, care agencies and NHS partners amongst others.

Responsibilities


You will have excellent telephone and communication skills along with a good knowledge of all Microsoft packages especially Excel. The service has a consistently high volume of incoming calls and you need to be able to maintain professionalism and accuracy at all times whilst juggling priorities and deadlines. The ability to remain calm and organised regardless of the demands of the job is essential for the successful applicant.

Working Arrangements


The Reablement Contact Centre is open from 07:00 until 22:00 365 days of the year. You will be working a 7.5 hour day (excluding lunch break) on a 6 week rota that includes weekends, evenings & public holidays. This is currently a hybrid role with the requirement that early, late, weekend & Bank Holiday shifts are worked from County Hall, Worcester.

Benefits


Some of the benefits we can offer include:

  • Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.
  • Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
  • Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
  • Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.


Salary


The estimated salary for this role is £23,500 per annum plus benefits.

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