Customer Service Representative

1 month ago


Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

Job Title: Customer Service Representative - Reablement Services



Overview


The Reablement Service supports Worcestershire residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain independence during the period of support. We focus on what people can do and build on these skills.

The Role


An opportunity has arisen for a Customer Service Representative to work within the Reablement Contact Centre to provide customer contact support along with clerical and administration duties. You will be first point of contact into the service answering telephone calls from our clients, their families, hospitals, social work teams, care agencies and NHS partners amongst others.

Responsibilities


You will have excellent telephone and communication skills along with a good knowledge of all Microsoft packages especially Excel. The service has a consistently high volume of incoming calls and you need to be able to maintain professionalism and accuracy at all times whilst juggling priorities and deadlines. The ability to remain calm and organised regardless of the demands of the job is essential for the successful applicant.

Working Arrangements


The Reablement Contact Centre is open from 07:00 until 22:00 365 days of the year. You will be working a 7.5 hour day (excluding lunch break) on a 6 week rota that includes weekends, evenings & public holidays. This is currently a hybrid role with the requirement that early, late, weekend & Bank Holiday shifts are worked from County Hall, Worcester.

Benefits


Some of the benefits we can offer include:

  • Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.
  • Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
  • Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
  • Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.


Salary


The estimated salary for this role is £23,500 per annum plus benefits.

  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team in Worcester, United Kingdom. The successful candidate will provide exceptional customer service, resolving queries and issues in a timely manner.Key Responsibilities:Handle incoming customer calls, emails, and chat...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Worcester, we are looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for providing exceptional customer service and supporting our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job Title: Customer Service Representative - WorcesterWe are looking for a highly motivated and customer-focused individual to join our retail team in Worcester, United Kingdom. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.The ideal candidate will...


  • Worcester, Worcestershire, United Kingdom Listers Group Limited Full time

    About the Role">We are seeking a highly motivated and articulate individual to take on the role of Weekend Receptionist for our dealership in Worcester. This is an exciting opportunity to work with a prestigious car brand and provide exceptional customer service.">Responsibilities">Meet and greet visitors, introducing them to the relevant staff...


  • Worcester, Worcestershire, United Kingdom Transaction Recruitment Full time

    About the RoleWe are seeking a talented Customer Service and Sales Representative to join our team at Transaction Recruitment. This exciting opportunity will provide you with the chance to progress from administration and customer service to a long-term recruitment role.Key ResponsibilitiesSourcing candidates through various channels, including LinkedIn and...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Worcester, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information,...


  • Worcester, Worcestershire, United Kingdom Tesco Full time

    About the Role We are seeking a skilled Customer Delivery Driver to join our team at Tesco. As the face of our company out on the road, you will deliver exceptional customer service and help us meet our customers' needs every day. This is a unique opportunity to work with different customers in their homes, meeting new people and building relationships that...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Worcester, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist customers...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    About the RoleWe are seeking an experienced Customer Service Advisor to join our team in Worcester, United Kingdom. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.ResponsibilitiesHandle customer inquiries via phone, email, and chat.Provide accurate product and service...


  • Worcester, Worcestershire, United Kingdom Winsearch Careers Full time

    The role of Customer Service Advisor at Winsearch Careers in Worcester involves providing exceptional customer experiences. As a key member of our team, you will be responsible for delivering 'World Class' service across multiple channels.Key responsibilities include:Aiding accessibility to ensure all customer interactions are addressedAdhering to our...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    About the JobWe are currently seeking a skilled Sales Assistant to join our team in Worcester. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Job Description:Deliver outstanding customer service and ensure customer satisfaction.Work effectively as part of a team to...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    BeBee Professionals in Worcester is a fast-paced environment seeking enthusiastic individuals to deliver excellent customer service and contribute to our operational success.Job Summary:We are looking for team members to engage with customers, providing service and support.The ideal candidate will participate in all aspects of the operational...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking enthusiastic and dedicated individuals to join our team at beBee Professionals in Worcester. As a Team Member, you will play a vital role in delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Provide top-notch service to customers, addressing their needs and concerns.Participate in all...


  • Worcester, Worcestershire, United Kingdom This is an IT support group Full time

    Job Overview">The ideal candidate will have excellent communication and teamwork skills, with the ability to maintain high energy levels in a fast-paced environment.We are looking for individuals who share our values of commitment to quality, service, and cleanliness. As a member of our team, you will provide friendly, fast, and accurate service to customers...


  • Worcester, Worcestershire, United Kingdom Next Full time

    About the Job:This role requires a great communicator who can assist customers and colleagues alike.The ideal candidate will be friendly, calm, and efficient under pressure, with a willingness to take control of their own development.With an estimated salary of £25.50 per hour based on 25.50 hours worked per week, this is an exciting opportunity to join our...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job RequirementsTo succeed in this role, you should have a high school diploma or equivalent. Experience in customer service or retail is preferred, along with strong teamwork and communication skills.A competitive hourly wage plus tips, flexible scheduling, and employee discounts make this an exciting workplace to grow with.

  • Customer Service Lead

    2 weeks ago


    Worcester, Worcestershire, United Kingdom Bromford Full time

    Bromford is seeking a talented Customer Service Lead to join its Income Management team in Worcestershire. As a key member of our team, you will be responsible for leading a team of customer service representatives, providing expert guidance on income collection and maximisation, and developing relationships with customers.You will work closely with our...


  • Worcester, Worcestershire, United Kingdom CV-Library Full time

    Bodyshop Receptionist OpportunityJoin our team in Droitwich, Worcestershire, where you will work closely with the bodyshop team to provide exceptional customer service. As a key member of the team, you will be responsible for greeting and assisting customers, managing vehicle bookings, and handling customer queries.Responsibilities:Provide excellent customer...


  • Worcester, Worcestershire, United Kingdom CV-Library Full time

    Job Description">">This role would suit someone seeking a career that blends customer service, sales, and marketing. The role will progress from early administration and customer service, to equip you with the knowledge you need to move into a long-term exciting recruitment role.">">">Main Duties">">Candidate engagementManagement of the relations for a range...