Customer Service Representative
20 hours ago
Job Title: Customer Service Representative - Reablement Services
Overview
The Reablement Service supports Worcestershire residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain independence during the period of support. We focus on what people can do and build on these skills.
The Role
An opportunity has arisen for a Customer Service Representative to work within the Reablement Contact Centre to provide customer contact support along with clerical and administration duties. You will be first point of contact into the service answering telephone calls from our clients, their families, hospitals, social work teams, care agencies and NHS partners amongst others.
Responsibilities
You will have excellent telephone and communication skills along with a good knowledge of all Microsoft packages especially Excel. The service has a consistently high volume of incoming calls and you need to be able to maintain professionalism and accuracy at all times whilst juggling priorities and deadlines. The ability to remain calm and organised regardless of the demands of the job is essential for the successful applicant.
Working Arrangements
The Reablement Contact Centre is open from 07:00 until 22:00 365 days of the year. You will be working a 7.5 hour day (excluding lunch break) on a 6 week rota that includes weekends, evenings & public holidays. This is currently a hybrid role with the requirement that early, late, weekend & Bank Holiday shifts are worked from County Hall, Worcester.
Benefits
Some of the benefits we can offer include:
- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
- Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Salary
The estimated salary for this role is £23,500 per annum plus benefits.
-
Customer Service Representative
3 weeks ago
Worcester, Worcestershire, United Kingdom Booker Limited Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a positive experience in our store.As a Customer Service Representative, you will be working...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Chartwells - Universities Full timeWe're seeking a Customer Service Representative to deliver exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes pride in its people and food.As a Customer Service Representative, you will contribute to a passionate and friendly team working in a fast-paced environment....
-
Customer Service Representative
1 month ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Worcester, we are looking for talented individuals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for providing exceptional customer service and supporting our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...
-
Customer Service Representative
3 days ago
Worcester, Worcestershire, United Kingdom Frasers Group Full timeJob OverviewFrasers Group is a dynamic retail company seeking a Customer Service Representative to join our team. This role offers the opportunity to deliver exceptional customer experiences and drive sales in our stores.Key ResponsibilitiesGreet and engage with customers, providing them with a seamless shopping experience.Assist customers with queries and...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely...
-
Customer Service Representative
1 month ago
Worcester, Worcestershire, United Kingdom Pertemps Worcester Full timeAbout the Role:As a Customer Service Representative with Royal Mail, you will be responsible for delivering excellent customer service to our customers. You will work independently, sorting mail and packages for your assigned route, and using a hand-held computer device to capture customer signatures for deliveries. The role requires a strong sense of...
-
Customer Service Representative
1 month ago
Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Aspirations Care Ltd Full timeJob OverviewJob Title: Customer Service RepresentativeLocation: UKSalary: £11.44 per hourHours: Permanent ContractWe are seeking a caring and chatty individual to join our team at Aspirations Care Ltd.Key Responsibilities:Provide excellent customer service to clients and their familiesWork collaboratively with colleagues to achieve team goalsContribute to a...
-
Customer Service Representative
3 weeks ago
Worcester, Worcestershire, United Kingdom NEXT Full timeJob SummaryWe are seeking a motivated and friendly Customer Service Representative to join our team as a Sales Support Team Member. This is a temporary role based on the sales floor to provide excellent customer service in the run-up to Christmas and during our End of Season Sale.About the RoleOffer fast and friendly service to customers, helping them find...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Tesco Henwick Park Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, working closely with colleagues to ensure a seamless shopping experience.Key ResponsibilitiesProvide excellent customer service, responding to...
-
Customer Service Representative
3 weeks ago
Worcester, Worcestershire, United Kingdom Chartwells - Universities Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant at Chartwells - Universities. As a key member of our team, you will provide exceptional service to our customers, ensuring they have a seamless and personalized experience.Your Key ResponsibilitiesServe customers with a smile and provide assistance...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative at our Warndon Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom NEC Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at NEC Software Solutions. As a key member of our delivery team, you will be responsible for providing excellent customer service to patients and healthcare professionals through various communication channels.Key ResponsibilitiesRespond to patient inquiries and resolve...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Tesco Henwick Park Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key ResponsibilitiesProvide...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Roadchef Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and adaptable Customer Service Representative to join our team at Strensham Services on the M5 near Worcester. As a key member of our Costa team, you will be responsible for creating and serving our delicious Costa drinks, pastries, and freshly prepared food.We offer a range of...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Roadchef Full timeCustomer Service Representative OpportunityAt Roadchef, we're seeking a highly motivated and adaptable Customer Service Representative to join our team at Strensham Services. As a key member of our Costa team, you'll be responsible for delivering exceptional customer experiences, creating and serving our delicious drinks, pastries, and freshly prepared food....
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Chartwells - Universities Full timeWe're seeking a Customer Service Assistant to deliver exceptional customer service within a university campus for our Universities sector on a permanent casual basis.As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll be given every opportunity to progress within a company that...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at the Worcester Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service,...
-
Customer Service Representative
6 days ago
Worcester, Worcestershire, United Kingdom NEC Full timeJob DescriptionWe are seeking an experienced Customer Service Representative to join our team at NEC Software Solutions. In this role, you will play a vital part in providing exceptional customer service and ensuring the smooth delivery of diabetic eye screening services across the UK and Ireland.Company Overview:As a leading provider of innovative screening...
-
Customer Service Representative
4 weeks ago
Worcester, Worcestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Warndon Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesKnow your customers and serve them with passion and pride, giving great...