Home Ownership Assistant

1 week ago

london farringdon, United Kingdom MTVH Full time
Home Ownership Assistant - Farringdon, EC1N 8JS

This Role: Home Ownership Assistant - Location Hatton Garden, EC1N 8JS

This role is suitable for our hybrid working policy

Salary: £29,023 based on a 37.5hr working week


Are you a customer focused individual with great attention to detail then this position with our Home Ownership Team may be just for you


Here at MTVH our customers are at the heart of what we do and as an organisation we are looking for a customer focused individual with strong administrative skills who can support our Home Ownership Team. As a Home Ownership Assistant your role will see you reporting to the Home Ownership Manager, where you will be responsible for ensuring that work assigned to you is dealt with promptly and to a consistently high standard whilst meeting deadlines to support the delivery of services to our customers. You will also be expected to assist the service charge team achieve targets by liaising with our customers, external stakeholders and key internal teams.

We offer a competitive salary, fantastic office location, career opportunities with training & development.

Duties to include:

  • Support a responsive front line customer service in all aspects of Homeownership enquiries in line with service expectations and key performance indicators
  • Delivery of statutory and non-statutory processes associated with Homeownership and the wider Home Ownership & Service Charge teams
  • Ensure that processes are carried out effectively and in line with policy, procedure and legislation
  • Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
  • General administration tasks for the team, including scanning, filing, raising Purchase Orders, issuing mailouts and processing invoices
  • Liaise with internal departments to collate information for residents and to ensure we offer consistent high standards
  • Support all areas of the time as directed by the Homeownership Manager

You must possess:

  • A proactive can-do, problem-solving approach
  • Customer service focused
  • High level of attention to detail
  • Ability to understand legal processes
  • Ability to interpret financial information
  • Ability to work collaboratively across Teams and Departments
  • Ability to explain complex or technical information to a variety of audiences – both internal and external
  • Good verbal and written communication skills
  • Excellent Word & Excel skills,
  • Ability to interpret complex legal issues, legislation and best practice, including reading and interpreting leases and legal documents

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Supported family friendly approach with extended parental leave
  • Enhanced pension with matched contributions of up to 9%
  • Option to buy or sell up to 5 days annual leave per year
  • Life assurance cover 3 x your salary
  • Cycle2work scheme
  • Hybrid Working - Dependent on job role and department
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
  • Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

  • Gender
  • Ethnicity
  • LGBTQ+
  • Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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