Administrator - Home Ownership

5 months ago

London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £26,000**

Hyde is looking to recruit a Home Ownership Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Home Ownership Administrator at Hyde, you will be responsible for providing administrative support and coordination for the Home Ownership Team, ensuring efficient administration, documentation and communication is handled in a proactive and responsive manner.

**Responsibilities**
- Proactively manage the queues on the Housing Management System.
- Support the team with the legal leasehold consultation requirements, producing and sending letters, recording, and collating feedback.
- Maintain an efficient filing and archiving system, coordinating documents storage onto the electronic document management system.
- Responding to telephone enquiries as well as monitoring and co-ordinating homeowner complaints, providing regular management reports.
- Act as point of contact for the team, ensuring issues are resolved in a timely manner to achieve good customer satisfaction.
- Organise, schedule and coordinate meetings with both external and internal stakeholders across the business, ensuring a smooth operation timetable and effective note taking.
- Processing invoices for payment.
- Any other administrative duties that are within the scope of the role.

**Key Skills and Experience**
- Strong organisational and administrative skills, with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a team environment and independently when required.
- Problem solving skills and the ability to adapt to changing requirements.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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