Home Ownership Assistant

5 months ago


London, United Kingdom Phoenix Community Housing Full time

**Job Description**:
We have a new and exciting opportunity for a Home Ownership Assistant to join a unique and award-winning housing association at a time of change and new beginnings. As a Home Ownership Assistant, you will provide a seamless, high quality, administrative support service, meeting performance targets and striving to improve specialist housing services while maximising income.

You will be responsible for processing and allocating payments received in conjunction with the finance team to ensure that the management accounts are accurate and arrears action can begin promptly and efficiently.

The successful applicant will have good organisational skills to fulfil the administration functions of the role coupled with good communication skills, and ability to relate to external and internal contacts in a positive way. Maintaining confidentiality within the parameters of the work involved and a good standard of literacy and numeracy skills is essential.

A focused collaborative approach to working within a team and a wider community while maintaining a positive approach to excellent customer service, care delivery and a commitment to quality is also required for this role.

**About Phoenix Community Housing**
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, and we now manage more than 7,700 homes, with around 6,500 social rented homes, 1,200 leasehold properties and more than 30 shared ownership properties.

Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.

If you think you’re the right person to help us, make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance, so we’d be pleased to talk about part-time flexible working and job-sharing options.


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