Home Ownership Manager Position

2 weeks ago

North London, United Kingdom Liquid Full time

Job Title: Home Ownership Manager

Job Summary: We are seeking a skilled Home Ownership Manager to join our team at Liquid. As a Home Ownership Manager, you will be responsible for delivering a proactive, high-quality customer-focused, and efficient home ownership property management service to homeowners.

Key Responsibilities:

  • Manage and resolve leasehold and estate management issues for leaseholders, shared owners, DIY SO & Rent to Homebuy customers on mixed tenure estates.
  • Ensure that all property management services are consistently delivered to an excellent standard, in order to achieve safe and sustainable communities and high levels of customer satisfaction.
  • Act as a central point of contact for homeowners on all queries, providing a 'one-stop shop' for customers, liaising with internal departments as necessary to ensure that customer enquiries are dealt with efficiently and within service standards and KPI's.
  • Contract managing third-party managing agents, effectively managing and enforcing management agreements ensuring a flawless service is provided for our customers at these schemes.
  • Scrutinise managing agent costs & invoices to ensure services being charged for are accurate; raising any challenges/queries in a proactive and timely manner.
  • Regular liaison with the Rents & Service Charge Team to review service charge expenditure against the budgets, picking up on variances and ensuring these are communicated to residents.
  • Lead on arranging and attending resident liaison meetings to discuss estimated budgets, actual accounts and any other relevant consultation.
  • Work closely with internal departments on upcoming procurement of contracts and planned works, ensuring timely and accurate Section 20 consultation is carried out in line with legislative requirements, including preparation of Section 20 Notices and ensuring all observations are dealt with and responded to in accordance with legislative timescales.
  • Build and sustain thriving and cohesive neighbourhoods by effectively managing schemes, providing a high-quality property management service, including leading on tackling and resolving anti-social behaviour, working jointly with the Neighbourhood Management Team where required.

Requirements:

  • Qualification in housing related/property management field (desirable).
  • 5 GCSE (Grades A-C including English & Maths) or equivalent qualification and/or relevant experience.
  • Strong knowledge in leasehold management/landlord legislation.
  • Knowledge in housing/tenant legislation.

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