Home Ownership Officer

5 months ago

London, United Kingdom Origin Housing Full time

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

**The role - Home Ownership Officer**

You'll support our Homeownership team in managing our portfolio of Homeowners which is made up of leaseholders and Shared owners, across our blocks and estates in London and surrounding areas. You will assist the department in increasing customer satisfaction and building strong relationships with our internal and external stakeholders.

**What you’ll do**

You will
- be responsible for providing administrative support to the team as well as supporting with a number of Homeownership functions including Solicitors packs, Lease extensions, Section 20 consultations and processing of managing agent invoices.
- have the opportunity to manage a small patch of Leasehold and Shared ownership schemes which will give you the platform to expand your knowledge and experience in leasehold management
- Ensure financial processes, record keeping, and systems are accurately maintained

**Skills and experience we'd like you to have**

We’re looking for someone who:

- can demonstrate your experience as working as part of a team to achieve positive outcomes
- can demonstrate a track record in delivering high performance and outcomes in a fast-paced environment
- is keen to expand your knowledge and skill set in Leasehold and Homeownership Management.
- is a confident communicator across all channels and have the ability to communicate effectively with various different audiences.

**Our Values**

Our core values are at the heart of how we work
- Take the lead
- Create energy
- Build trust
- Be generous
- Stay grounded
- Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

**Our benefits to you**
- Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
- A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
- 2 additional ‘giving something back’ volunteer days
- A pension scheme with contributions from 4% to 8% of your salary
- Family leave, compassionate leave and enhanced maternity pay
- Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
- Interest free loans to help spread the cost of a season ticket or another big purchase
- Annual staff conference, team away days and annual team meal allowance
- Access to Perk Box for fantastic savings on everyday purchases and much more
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

**Tell us your story**

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the role of Home Ownership Officer outlined above.

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