Customer Experience Coordinator

5 days ago


Southampton, Southampton, United Kingdom Quilter plc Full time
About the Role

The Client Experience & Insight Administrator will play a key role in the management of the client experience framework within Quilter plc, leveraging the Elevate platform from Vouched For.

This position requires strong communication skills and analytical abilities to support financial advisers in using the Elevate system over the phone.

Key responsibilities include supporting the integration of the Elevate platform into Quilter plc's operations, analyzing survey feedback, and reporting to governance forums.

Strong administrative skills and ability to work effectively with the lead analyst are essential for this role.

We offer a competitive salary range of £35,000 - £40,000 per annum, depending on experience, and flexible working options in Southampton or remotely.



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