Customer Experience Manager
3 weeks ago
Job Description:
- Resident Engagement: Organize and attend site visits during surveys/installations, ensuring excellent customer experience.
- Issue Management: Address resident queries, escalate issues to relevant teams, and coordinate resolution of faults.
- Communication & Reporting: Maintain strong relationships with stakeholders, provide regular updates to Site Managers, and manage resident communications.
- Compliance & Coordination: Ensure project compliance with government and local authority regulations, input data, and track project timelines.
- Customer Experience: Contribute to improving customer satisfaction by enhancing the overall resident journey.
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Customer Experience Manager
3 weeks ago
Southampton, Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full timeAbout the JobWe're looking for a Customer Experience Manager to elevate our customer experience at AVASK ACCOUNTING & BUSINESS CONSULTANTS. As a key member of our product management team, you will play a pivotal role in defining and executing our product roadmap.Key Responsibilities:Design a customer-focused roadmap based on data insights, client feedback,...
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Senior Customer Experience Manager
4 days ago
Southampton, Southampton, United Kingdom Austin Fraser Full timeAustin Fraser is working with a high-end house builder based in Hampshire, UK. This prestigious company specializes in the development of new build housing and is seeking a Customer Care and Complaints Manager to join their team.About the RoleThe ideal candidate will have experience working as either a Customer Care Manager or a co-ordinator looking to take...
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Customer Experience Manager
4 weeks ago
Southampton, Southampton, United Kingdom Cinnamon Care Careers Full timeCinnamon Care Careers is a Top 20 Care Home Group, dedicated to providing exceptional care and comfort to our residents. We are seeking an experienced Hospitality Services Manager to join our team at Netley Court, a purpose-built residential and dementia care home.">We offer a competitive salary of £40,000, plus Company Benefits, for this full-time...
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Senior Customer Experience Manager
2 weeks ago
Southampton, Southampton, United Kingdom AVASK Full timeJob Title: Senior Customer Experience ManagerLocation: Southampton (hybrid - min 3 days in the office)We're seeking a proactive, data-driven Product Manager to elevate our customer experience. You'll play a pivotal role in defining and executing our product roadmap, building customer-centric features, and enhancing platform usability to improve the...
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Customer Experience Coordinator
1 month ago
Southampton, Southampton, United Kingdom ENGINEERINGUK Full timeAbout Us:\Tesco is a leading retailer with a rich history of serving our customers, communities, and planet. Our mission is to become every customer's favourite way to shop, whether they are at home or on the move.\\Job Overview:\We are seeking a talented and motivated Customer Experience Coordinator to join our team. As a key member of our retail team, you...
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Customer Experience Lead
2 weeks ago
Southampton, Southampton, United Kingdom Focus Resourcing Group Full timeWe are seeking an experienced Customer Experience Lead to join our organisation on a full-time, permanent basis.Key Responsibilities:Oversee and enhance the overall customer experienceImplement customer-centric strategies and initiativesIdentify areas for improvement and refine processes to drive growth in brand reputationManage customer satisfaction and...
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Customer Experience Specialist
1 month ago
Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full timeWeRecruit Auto Ltd is seeking a Customer Experience Specialist to join their Aftersales Contact team in Hedge End. As a key member of the team, you will play a vital role in ensuring exceptional customer satisfaction.Key Responsibilities:Taking inbound service bookings and managing multiple customer appointmentsMaking outbound calls to existing customers to...
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Customer Experience Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Brook Street Full timeJob DescriptionWe are seeking a Customer Experience Specialist to join our team at Brook Street. In this role, you will be responsible for delivering exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer Service: Handle inbound and outbound calls, emails, and SMS with customers...
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Product Manager
2 weeks ago
Southampton, Southampton, United Kingdom AVASK Full timeAbout the RoleWe are seeking a proactive and data-driven Product Manager to elevate our customer experience. As a key member of our team, you will play a pivotal role in defining and executing our product roadmap, building customer-centric features, and enhancing platform usability to improve the end-to-end client journey.The successful candidate will have...
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Customer Experience Representative
3 weeks ago
Southampton, Southampton, United Kingdom Metro Bank Plc Full timeJob Summary:Metro Bank Plc is seeking a highly skilled Customer Experience Representative to join their team. As a key member of the bank's staff, you will be responsible for delivering exceptional customer service and promoting the bank's brand in the community.Provide outstanding customer service and resolve issues efficiently.Stay up-to-date with industry...
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Customer Experience Specialist
3 weeks ago
Southampton, Southampton, United Kingdom SWATCH GROUP Full timeCompany OverviewLongines, a brand of the renowned Swatch Group, is famous for its elegant timepieces. With a rich heritage spanning over 190 years, the company strives for excellence in customer interaction. Our Customer Service Centre in Southampton is the hub of watch servicing and repairs for brands under the Swatch Group umbrella.We are looking for a...
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Southampton, Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full timeJob OpportunityWe are seeking a Senior Product Manager to join our customer experience team at AVASK ACCOUNTING & BUSINESS CONSULTANTS. As a key member of our team, you will be responsible for driving product decisions through data analysis and client feedback.About the RoleYou will be responsible for designing a customer-focused roadmap and working closely...
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Customer Experience Specialist
1 week ago
Southampton, Southampton, United Kingdom Quilter Full timeJob DescriptionWe are seeking a highly motivated and organised Customer Experience Specialist to join our team. As a key member of the customer experience team, you will be responsible for supporting the management of the client experience framework within QFP, using third party supplier Vouched For's Elevate platform.The successful candidate will support in...
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Customer Experience Coordinator
3 weeks ago
Southampton, Southampton, United Kingdom This is an IT support group Full timeJob Title: Customer Experience CoordinatorDescription:We are seeking a highly organized and analytical individual to support the management of our client experience framework within Quilter Financial Planning using Vouched For's Elevate platform.The successful applicant will assist in facilitating surveys being sent to clients following completion of journey...
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Customer Experience Specialist
4 days ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team in Southampton. This is a 12-month fixed-term contract, offering a competitive salary of £28,000 - £32,000 per annum.Job DescriptionThe successful candidate will support the management of the client experience framework within Quilter's Quality Framework (QFP)....
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Customer Experience Ambassador
2 months ago
Southampton, Southampton, United Kingdom Skinandme Full timeWe're recruiting for Customer Experience Ambassadors to join our team in Southampton. As a Customer Experience Ambassador, you will be responsible for creating an exceptional customer experience by delivering outstanding service and building strong relationships with customers.Key responsibilities include:Delivering exceptional customer service and resolving...
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Customer Experience Associate
3 days ago
Southampton, Southampton, United Kingdom Dixons Carphone Full timeWe are looking for a talented Customer Experience Associate to join our team in Southampton. As a Customer Experience Associate, you will play a critical role in delivering exceptional customer experiences and driving sales results in our store.Your key responsibilities will include:Providing outstanding customer service and ensuring that customers have an...
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Customer Experience Representative
2 weeks ago
Southampton, Southampton, United Kingdom Shuropody Full timeJob Description:Shuropody is a leading provider of footcare services, and we are looking for a Customer Experience Representative to join our team in Southampton. This is an exciting opportunity to work in a dynamic environment and make a real difference to our customers' lives.Key Responsibilities:To provide excellent customer service and ensure that...
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Customer Experience Specialist
3 days ago
Southampton, Southampton, United Kingdom The Retail Appointment Live Full timeWe're looking for a highly motivated Customer Experience Specialist to join our team at The Retail Appointment Live. As a Customer Experience Specialist, you'll play a key role in delivering exceptional customer experiences and driving sales growth.The estimated salary for this role is £10.70 per hour, plus a £1 night premium when working post 11 PM. This...
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Customer Experience Advocate
3 weeks ago
Southampton, Southampton, United Kingdom Tall Grass Recruitment Full timeAbout the RoleWe are seeking a Customer Experience Advocate to join our team at Tall Grass Recruitment. As a key member of our customer-facing team, you will be responsible for guiding customers through the claims process and ensuring that their needs are met.This role requires excellent communication and problem-solving skills, as well as the ability to...