Customer Experience Specialist
1 day ago
We are seeking a Customer Experience Specialist to join our team at Brook Street. In this role, you will be responsible for delivering exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Customer Service: Handle inbound and outbound calls, emails, and SMS with customers to resolve queries and address issues.
- Account Management: Manage customer accounts, including loan rehabilitation, payment collection, and query resolution.
- Support and Guidance: Provide personalized support and guidance to customers to help them manage their finances effectively.
- Strong Communication Skills: Ability to communicate effectively with customers and internal stakeholders.
- Collaborative Mindset: Positive attitude and willingness to work collaboratively as part of a dynamic team.
- Passion for Helping Others: Passion for supporting others and delivering outstanding service to customers.
- Openness to Feedback: Openness to constructive feedback and eagerness to learn and grow in the role.
- Technical Aptitude: Comfortable using technology and learning new systems to improve customer service delivery.
- Bonuses and Rewards: Quarterly performance-based bonuses and referral rewards to recognize high achievers.
- Flexible Work Arrangements: 5 p.m. finish every Friday to promote a healthy work-life balance.
- Holidays and Time Off: 22 days plus bank holidays (up to 25 days with service) to ensure adequate time off.
- Comprehensive Benefits Package: Life cover, dental plans, pension, and more to support overall well-being.
- Professional Development Opportunities: Ongoing coaching, feedback, and training to help you grow in your career.
The estimated salary for this position is $62,000 per annum, commensurate with experience.
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