Customer Experience Advocate

10 hours ago


Southampton, Southampton, United Kingdom Tall Grass Recruitment Full time
About the Role

We are seeking a Customer Experience Advocate to join our team at Tall Grass Recruitment. As a key member of our customer-facing team, you will be responsible for guiding customers through the claims process and ensuring that their needs are met.

This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you have previous experience in customer service or a related field, we would love to hear from you.

Key Responsibilities
  • Evaluate claims and provide clear guidance to customers.
  • Collect and verify necessary documentation for claims processing.
  • Resolving claims efficiently and effectively.
  • Handling high call volumes and providing customer-centric solutions.
What We Offer
  • Estimated annual salary: £28,212 - £31,951 based on location and experience.
  • Hybrid working arrangement available after probationary period.
  • Comprehensive training and onboarding program.
  • Free health cash plan worth £1,700 annually.
  • Generous rewards scheme for family and friends.
  • Discounts on home and motor insurance.
  • Ongoing professional development and career growth opportunities.


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