Customer Experience Manager

5 days ago


Southampton, Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full time
About the Job

We're looking for a Customer Experience Manager to elevate our customer experience at AVASK ACCOUNTING & BUSINESS CONSULTANTS. As a key member of our product management team, you will play a pivotal role in defining and executing our product roadmap.

Key Responsibilities:
  • Design a customer-focused roadmap based on data insights, client feedback, and market trends.
  • Develop and implement features that enhance platform usability and improve the end-to-end client journey.
  • Be the voice of the customer, incorporating feedback into product design and development.

Estimated Salary: £55,000 - £75,000 per annum (dependent on experience) + benefits.

Location: Southampton (hybrid - min 3 days in the office).

Requirements:
  • 3+ years in product management, ideally within customer-focused SaaS for FinTech, Financial Services, or Compliance.
  • Familiarity with agile methodologies and product management tools (e.g., JIRA, Azure DevOps, Power BI).

About AVASK

AVASK Global Compliance is a rapidly expanding firm that specialises in international VAT and tax advisory services for e-commerce businesses.



  • Southampton, Southampton, United Kingdom Cinnamon Care Careers Full time

    Cinnamon Care Careers is a Top 20 Care Home Group, dedicated to providing exceptional care and comfort to our residents. We are seeking an experienced Hospitality Services Manager to join our team at Netley Court, a purpose-built residential and dementia care home.">We offer a competitive salary of £40,000, plus Company Benefits, for this full-time...


  • Southampton, Southampton, United Kingdom ENGINEERINGUK Full time

    About Us:\Tesco is a leading retailer with a rich history of serving our customers, communities, and planet. Our mission is to become every customer's favourite way to shop, whether they are at home or on the move.\\Job Overview:\We are seeking a talented and motivated Customer Experience Coordinator to join our team. As a key member of our retail team, you...


  • Southampton, Southampton, United Kingdom Sainsbury's Supermarkets Ltd Full time

    We are seeking a Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd.About the RoleThis is a well-balanced management role with clear accountability, perfect for an ambitious individual who wants to develop their leadership skills and progress in their career.You will be responsible for delivering exceptional in-store experiences,...


  • Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full time

    WeRecruit Auto Ltd is seeking a Customer Experience Specialist to join their Aftersales Contact team in Hedge End. As a key member of the team, you will play a vital role in ensuring exceptional customer satisfaction.Key Responsibilities:Taking inbound service bookings and managing multiple customer appointmentsMaking outbound calls to existing customers to...


  • Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Southampton, UK.Key Responsibilities:Provide accurate information regarding products and services.Handle customer inquiries and resolve issues efficiently.Process customer orders and manage account information.Work closely with other...


  • Southampton, Southampton, United Kingdom SWATCH GROUP Full time

    Company OverviewLongines, a brand of the renowned Swatch Group, is famous for its elegant timepieces. With a rich heritage spanning over 190 years, the company strives for excellence in customer interaction. Our Customer Service Centre in Southampton is the hub of watch servicing and repairs for brands under the Swatch Group umbrella.We are looking for a...


  • Southampton, Southampton, United Kingdom Metro Bank Plc Full time

    Job Summary:Metro Bank Plc is seeking a highly skilled Customer Experience Representative to join their team. As a key member of the bank's staff, you will be responsible for delivering exceptional customer service and promoting the bank's brand in the community.Provide outstanding customer service and resolve issues efficiently.Stay up-to-date with industry...


  • Southampton, Southampton, United Kingdom JD Group Full time

    Job OverviewWe are seeking a motivated Customer Experience Representative to join our team at JD Group. This part-time opportunity offers a dynamic and fast-paced retail environment where you will play a vital role in delivering exceptional customer experiences.Estimated Salary RangeThe estimated salary for this position is between £20,000 - £28,000 per...


  • Southampton, Southampton, United Kingdom Tenpin Full time

    At Tenpin, we're seeking a talented individual to join our team as a Customer Service Assistant / Kitchen Team Member. As a key member of our staff, you will play a crucial role in delivering an exceptional customer experience for our guests. This includes greeting customers, handling inquiries, promoting sales opportunities, hosting events, maintaining the...


  • Southampton, Southampton, United Kingdom Sainsbury's Full time

    Job SummaryWe are seeking an experienced Retail Store Manager to lead our team in delivering outstanding store performance. The successful candidate will be responsible for managing day-to-day operations, driving sales growth, and ensuring excellent customer service.Key Responsibilities:Manage store operations, including staff management, stock control, and...


  • Southampton, Southampton, United Kingdom Rullion Limited Full time

    Job Description:Resident Engagement: Organize and attend site visits during surveys/installations, ensuring excellent customer experience.Issue Management: Address resident queries, escalate issues to relevant teams, and coordinate resolution of faults.Communication & Reporting: Maintain strong relationships with stakeholders, provide regular updates to Site...


  • Southampton, Southampton, United Kingdom This is an IT support group Full time

    Job Title: Customer Experience CoordinatorDescription:We are seeking a highly organized and analytical individual to support the management of our client experience framework within Quilter Financial Planning using Vouched For's Elevate platform.The successful applicant will assist in facilitating surveys being sent to clients following completion of journey...


  • Southampton, Southampton, United Kingdom EG Group Full time

    About the RoleWe are seeking an exceptional Customer Experience Ambassador to join our team at KFC. As a key member of our restaurant staff, you will be responsible for delivering an outstanding experience for our guests.Key Responsibilities:Delight our guests by optimising their experience, handling cash, cleaning, and maintaining food safety.Run the engine...


  • Southampton, Southampton, United Kingdom Skinandme Full time

    We're recruiting for Customer Experience Ambassadors to join our team in Southampton. As a Customer Experience Ambassador, you will be responsible for creating an exceptional customer experience by delivering outstanding service and building strong relationships with customers.Key responsibilities include:Delivering exceptional customer service and resolving...


  • Southampton, Southampton, United Kingdom Tall Grass Recruitment Full time

    About the RoleWe are seeking a Customer Experience Advocate to join our team at Tall Grass Recruitment. As a key member of our customer-facing team, you will be responsible for guiding customers through the claims process and ensuring that their needs are met.This role requires excellent communication and problem-solving skills, as well as the ability to...


  • Southampton, Southampton, United Kingdom Brewhouse & Kitchen Full time

    Deliver Exceptional ExperiencesAs a Customer Experience Specialist at Brewhouse & Kitchen, you will be responsible for creating unforgettable experiences for our customers.You will:Take pride in providing exceptional service and ensuring every customer leaves satisfiedDevelop a deep understanding of our menu and beverages to make informed...


  • Southampton, Southampton, United Kingdom Funky Pigeon Full time

    We are looking for a Sales and Customer Experience Advisor to join our team at WHSmith. In this role, you will be responsible for delivering an exceptional customer experience to all customers, managing queues, and ensuring that customers can access the services they need quickly and simply.About Our Team:Our team is dedicated to providing exceptional...


  • Southampton, Southampton, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Sainsbury's Supermarkets Ltd is committed to delivering exceptional customer experiences across our stores.We're seeking a Customer Experience Team Lead to join our team in Southampton, UK.This is a great opportunity to develop your leadership skills and make a real impact on our customers' shopping experience.As a Customer Experience Team Lead, you'll be...


  • Southampton, Southampton, United Kingdom Brook Street Full time

    We're seeking a Customer Experience Specialist to join our team at Brook Street, where you'll have the opportunity to make a real difference in people's lives.This role offers a competitive salary of $58,000 - $68,000 per annum, a comprehensive benefits package, and opportunities for career growth and development.Job Summary:Deliver exceptional customer...


  • Southampton, Southampton, United Kingdom McDonald's Full time

    About This RoleThis opportunity is perfect for those looking to gain valuable work experience and skills while working in a dynamic, customer-focused environment.Key responsibilities include:Ensuring a positive customer experience through excellent servicePreparing food and drinks to meet our quality standardsCollaborating with colleagues to achieve sales...