Customer Experience Manager
5 days ago
We're looking for a Customer Experience Manager to elevate our customer experience at AVASK ACCOUNTING & BUSINESS CONSULTANTS. As a key member of our product management team, you will play a pivotal role in defining and executing our product roadmap.
Key Responsibilities:- Design a customer-focused roadmap based on data insights, client feedback, and market trends.
- Develop and implement features that enhance platform usability and improve the end-to-end client journey.
- Be the voice of the customer, incorporating feedback into product design and development.
Estimated Salary: £55,000 - £75,000 per annum (dependent on experience) + benefits.
Location: Southampton (hybrid - min 3 days in the office).
Requirements:- 3+ years in product management, ideally within customer-focused SaaS for FinTech, Financial Services, or Compliance.
- Familiarity with agile methodologies and product management tools (e.g., JIRA, Azure DevOps, Power BI).
About AVASK
AVASK Global Compliance is a rapidly expanding firm that specialises in international VAT and tax advisory services for e-commerce businesses.
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